David Gonzalez

• Configured hardware, devices and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Performed maintenance tasks on PCs, networks and mobile devices.
• Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
• Imaged and prepared new computers for Staff and Students
• Refurbished used computers and technological equipment, saving companies money.

• Maintained company vehicle and company equipment.
• Educated customers on how to use Internet and Television Services.
• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
• Actively listened to customers, handled concerns quickly
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Followed all company guidelines regarding safety procedures when out in field.
• Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
• Fiber Optic Splicing and troubleshooting
• Copper Network Installation and Troubleshooting
• Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

⦁ Set up PBX for Customers
⦁ Provision VOIP Phones
⦁ Deployed phones at location
⦁ Educated Customers on usage of Phones
⦁ Terminated CAT6 cables
⦁ Traced CAT6
⦁ Installed Switches and Punch Panels
⦁ Installed server rack
⦁ Ran new wall drops
⦁ Toubleshooted VOIP and Network issues

• Programmed and troubleshot devices following installation.
• Ran cables and connected receivers.
• Repaired malfunctioning system components.
• Isolated faults in units and components.
• Installed cable support systems and prepared workstation outlets.
• Completed logs and reports according to established policies and procedures.