David Gonzalez
Mission,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Operations Manager
Wilder Corporation
Mission, TX
09.2021 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
Branch Manager
Regional Finance
Palmview, TX
02.2015 - 04.2018
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
Branch Manager
CitiFinancial
McAllen, TX
03.1999 - 06.2013
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Participated in community events to promote brand awareness.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Performed regular audits of financial records in order to ensure accuracy.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
BBA - Finance
University of Texas Pan American
Edinburg, TX12-1998
Skills
- Business Development
- Program Administration
- Organizational Management
- Performance reporting
- Marketing
- Customer Service
- Performance monitoring
- P&L Management
- Project Management
- Purchasing and procurement
- Budgeting and forecasting
- Policies and procedures implementation
- Goal Setting
- Management
- Operations Management
- Fluent in Spanish
- Microsoft Office expertise
- Delegation
- Staff Management
- Building and Facility Management
- Sales background
- Schedule Management
- Risk Management
Languages
Spanish
Professional
Timeline
Operations Manager
Wilder Corporation
09.2021 - Current
Branch Manager
Regional Finance
02.2015 - 04.2018
Branch Manager
CitiFinancial
03.1999 - 06.2013
BBA - Finance
University of Texas Pan American
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