David Gonzalez
El Paso,TX
Summary
Adept at enhancing user experiences and platform integrity, my tenure at Teleperformance honed my content management and critical thinking skills. Excelling in customer service roles at Progressive Leasing and Forever 21, I significantly improved customer satisfaction through active listening and effective conflict resolution, demonstrating unparalleled patience and composure.
Reliable employee seeking Customer Service position. Offering excellent communication and good judgment.
Overview
4
4
years of professional experience
Work History
Content Moderator
Teleperformance
06.2024 - 01.2025
- Monitored user interactions to uphold platform safety and integrity.
- Documented trends in content violations by compiling reports for management.
- Assessed flagged content for appropriateness to maintain platform standards.
- Enhanced user experience by moderating content discussions and resolving.
Customer Service Representative
Progressive Leasing
05.2023 - 06.2024
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Customer Service Representative
Forever 21
04.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Del Valle Highschool
El Paso, TX06.2020
Skills
- Cultural awareness
- Patience and tolerance
- Content management
- Online research
- Social media
- Attention to detail
- Microsoft office
- Customer service
- Flexible schedule
- Content editing
- Task prioritization
- Active listening
- Critical thinking
- Data entry
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Content Moderator
Teleperformance
06.2024 - 01.2025
Customer Service Representative
Progressive Leasing
05.2023 - 06.2024
Customer Service Representative
Forever 21
04.2021 - 03.2023
Del Valle Highschool
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