David Gonzalez
Apollo Beach
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Management experience with demonstrated use of delegation and decision-making under high pressure situations. Work very well with others and always open to furthering skill development and variety.
Overview
12
12
years of professional experience
Work History
Route Service Manager
Unifirst Corp
11.2022 - Current
- Managed 7 Route Drivers and their cumulative 900 accounts with over $100,000 in weekly revenue, $5 million annually.
- Grew the team revenue 11% over a 24 month period.
- Enhanced customer satisfaction by addressing and resolving service issues promptly.
- Fostered a positive work environment that encouraged teamwork and open communication among staff members.
- Coordinated cross-functional efforts to meet or exceed company revenue goals consistently.
- Improved route efficiency by analyzing and optimizing daily schedules and service routes.
- Conducted regular performance reviews, providing constructive feedback for employee improvement initiatives.
- Developed long-lasting relationships with clients through exceptional customer service and communication skills.
- Mentored team members, sharing industry knowledge and best practices for continued professional development.
- Managed personnel effectively, fostering accountability, responsibility, professionalism while delegating tasks efficiently.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
Route Sales Representative
Unifirst Corp
09.2020 - 10.2022
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Immediately addressed problems with customers to promote speedy resolution.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
Route Sales Representative
Unifirst Corp
10.2019 - 09.2020
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Immediately addressed problems with customers to promote speedy resolution.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
District Service Manager
Unifirst Corp
02.2018 - 09.2019
- Met with customers to discuss service needs and offer available solutions.
- Set and administered department budgets for expenditures, materials and labor.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Managed 7 employees with continuous coaching and mentoring.
- Completed bi-weekly payroll for 7 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained and updated customer service agreements as needed.
Route Sales Supervisor
Unifirst Corp
05.2017 - 02.2018
- Coached new employees on company standards.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Recruited and developed employees for location's service department.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Grocery Replenishment Specialist
Publix Grocery
05.2013 - 05.2017
- Kept shelves up to date with latest planograms and performed resets.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and checked multiple daily deliveries for dairy, frozen, grocery and HBC products.
- Operated stockroom equipment such as scissor lifts and balers.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Supported promotional plans by updating signage with price changes.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Pleasantly greeted customers and provided prompt and courteous service.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Business Administration And Management
Broward College
Fort Lauderdale, FLBusiness Administration And Management
Hillsborough Community College
Tampa, FLHigh School Diploma -
Bloomingdale High School
Valrico, FL06.2011
Skills
- Territory development
- Merchandise sales
- Business transactions
- Product promotions
- Account development
- Team support
- Policies and procedures implementation
- Attention to Detail
- Flexible and Adaptable
- Leadership
- Customer Service
- Interpersonal Communication
Timeline
Route Service Manager
Unifirst Corp
11.2022 - Current
Route Sales Representative
Unifirst Corp
09.2020 - 10.2022
Route Sales Representative
Unifirst Corp
10.2019 - 09.2020
District Service Manager
Unifirst Corp
02.2018 - 09.2019
Route Sales Supervisor
Unifirst Corp
05.2017 - 02.2018
Grocery Replenishment Specialist
Publix Grocery
05.2013 - 05.2017
Business Administration And Management
Broward College
Business Administration And Management
Hillsborough Community College
High School Diploma -
Bloomingdale High School
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