David Gonzalez
NEW YORK
Summary
Excellent custodial maintenance worker & deli clerk with more than 10 years of experience in multiple environments including restaurants and supermarkets.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Park East Kosher Butchers & Fine Foods
04.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Line Cook/Counterman
CARNEGIE DELI
06.2015 - 12.2016
- Prepared all food in a hygienic and timely manner in accordance to restaurants recipes and standards
- Cleaned and maintained a sanitary and organized work station
- Communicated with manager regarding inventory and stock of goods
- Assembled and organized the necessary food items that were to be used the following day
- Sliced meats for sandwiches by order
Counterman/Assistant Manager
2ND AVE DELI
12.2005 - 06.2015
- Provided outstanding customer service by greeting customers, suggesting menu items, efficiently making sandwiches, slicing meats and cheeses and completing sales.
- Unloaded deli products and transferred stock to storage areas
- Uphold shelves and maintained cases filled at all times
- Operated cash register (cash & credit cards)
- Maintained cleanliness and organization of deli counter, in accordance with food handling standards and store requirements.
- Maintained fresh items and weekly specials
- Promoted latest items and weekly specials
- Greeted all visitors and customers in a professional and enthusiastic manner
- Answered phone and took orders for particular requested items
- Abided by all business policies as stated in the worker handbook
- Assistant managed deli every Monday
Custodial Maintenance
HUNTS POINT PRODUCE
04.1995 - 10.2005
- Responsible for upkeep of the facility
- Cleaned office spaces/ kitchen/ bathrooms/ halls/etc.
- Mopped/waxed/spray buffed floors of the whole facility
- Replenished bathroom and kitchen supplies & organized supply room.
- Removed garbage daily
- Performed light repairs
- Other duties as assigned
Education
GED -
Central Commercial High School
214 East 42nd Street, New York, New York. 1001601-1979
Skills
- Bilingual (English/Spanish)
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Guest services
- Refunds and exchanges
- Quality assurance
- Negotiation
- Safety regulations
- Calm and professional under pressure
- Teamwork and collaboration
- Customer relations
- Complaint resolution
- Quality control
- Policies and procedures adherence
Certification
- CENTRAL COMMERCIAL HIGH SCHOOL New York, NY 1980 Supervising Hospital/Housekeeping Technician
- NYS DEPARTMENT OF HEALTH New York, NY 2011 Qualifying Certificate in Food Protection
Languages
Spanish
English
Timeline
Customer Service Associate
Park East Kosher Butchers & Fine Foods
04.2017 - Current
Line Cook/Counterman
CARNEGIE DELI
06.2015 - 12.2016
Counterman/Assistant Manager
2ND AVE DELI
12.2005 - 06.2015
Custodial Maintenance
HUNTS POINT PRODUCE
04.1995 - 10.2005
GED -
Central Commercial High School
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