David Goolsby

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Audited customer account information to identify issues and develop solutions.

Reason for leaving KLEARNOW-Budget cuts and low sales caused layoffs.

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Improved customer service wait times to mitigate complaints.
• Safmarine closed in Houston due to Covid/layoffs.