David Gortney
Conway,AR
Summary
Self motivated Territory Sales Manager with a proven track record at excelling in territory expansion and relationship building. Achieved significant sales growth through strategic planning and effective negotiation. Skilled in CRM software and dedicated to enhancing customer loyalty, driving repeat business, and identifying new opportunities for business development. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
10
10
Certification
Work History
Territory Sales Manager
Scott Equipment Company Inc.
10.2017 - Current
- Developed and executed strategic sales plans to enhance market penetration and customer engagement.
- Analyzed market trends to identify new business opportunities and adjust strategies accordingly.
- Established strong relationships with key clients, ensuring long-term loyalty and repeat business.
- Negotiated contracts and pricing strategies that aligned with company objectives while meeting client needs.
- Increased sales revenue by developing and implementing strategic territory plans.
- Established strong relationships with key clients, boosting customer retention rates.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
Product Support Representative
Scott Equipment Company Inc.
05.2014 - 10.2017
- Provided technical support to customers, resolving product inquiries and issues efficiently.
- Analyzed customer feedback to identify trends and recommend product improvements to management.
- Identified opportunities for upselling or cross-selling products based on customers'' needs, contributing to increased revenue generation.
- Ensured customer retention, addressing their concerns and offering tailored solutions to meet their needs.
- Reduced response time for support inquiries with effective case management and prioritization.
- Developed strong relationships with clients through consistent communication, building trust in our services.
Parts Sales Associate
Scott Equipment Company Inc.
03.2012 - 05.2014
- Assisted customers in identifying and selecting appropriate parts for equipment needs.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance customer service strategies and improve satisfaction rates.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Assisted customers in finding appropriate parts promptly.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Ordered parts from various distributors to fulfill demands.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Heavy Equipment Repair Mechanic
Scott Equipment Company Inc.
04.2006 - 05.2014
- Diagnosed and repaired mechanical issues in heavy equipment, ensuring optimal performance and safety standards.
- Conducted routine maintenance on various machinery, enhancing equipment longevity and reliability.
- Collaborated with team members to streamline repair processes, improving workflow efficiency across service operations.
- Utilized diagnostic tools and software to troubleshoot complex mechanical problems accurately and effectively.
- Maintained quality and safety by reporting equipment issues and malfunctions for repairs.
- Enhanced customer satisfaction by providing timely and accurate repairs on various types of heavy machinery.
- Improved equipment performance by conducting thorough diagnostics and identifying root causes of mechanical issues.
- Optimized fleet availability through regular maintenance checks, minimizing unexpected breakdowns during crucial operations.
Crane Mechanic
H&E Equipment
01.2004 - 03.2006
- Diagnosed mechanical issues on cranes, ensuring timely repairs and minimal downtime.
- Conducted routine inspections to maintain safety standards and compliance with regulations.
- Repaired hydraulic systems, enhancing crane performance and reliability.
- Collaborated with team members to streamline maintenance processes, improving efficiency.
- Oversaw major crane overhauls, coordinating resources and timelines for successful project completion.
- Implemented preventative maintenance measures, which extended the lifespan of existing crane equipment.
- Installed new components and repaired damaged parts.
- Participated in ongoing training programs to maintain proficiency in emerging trends within the field of crane mechanics.
- Performed critical structural repairs on various crane types, restoring them to safe and reliable working conditions.
- Kept tools, equipment and work area clean, organized and in good working condition.
- Removed worn or faulty components for replacement or repair.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Collaborated with team of technicians to complete projects and meet deadlines.
Education
High School Diploma -
Little Rock Christian
Little Rock, AR05-1988
Skills
- Territory expansion
- Sales closing
- Territory growth
- Business growth and retention
- Sales training
- Sales presentations
- Lead prospecting
- CRM software
- Product demonstration
- Deal closing
- New account development
- Value-added selling
- Relationship building
- Brand promotion
- Time management
- Pipeline development
- Opportunities identification
- Goal setting
Certification
- Manitowoc / Grove crane training
- Case Dozer repair training
- Case Wheel Loader Diagnostics training
- Case compact equipment repair training
- Case excavator repair training
- Kobelco excavator training
- Case CE parts sales training
- Product support sales training
- Case full line sales training
- Volvo boots on sales training
- Volvo off road truck / Loader sales training
Timeline
Territory Sales Manager
Scott Equipment Company Inc.
10.2017 - Current
Product Support Representative
Scott Equipment Company Inc.
05.2014 - 10.2017
Parts Sales Associate
Scott Equipment Company Inc.
03.2012 - 05.2014
Heavy Equipment Repair Mechanic
Scott Equipment Company Inc.
04.2006 - 05.2014
Crane Mechanic
H&E Equipment
01.2004 - 03.2006
High School Diploma -
Little Rock Christian