Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

David Graber

Casa Grande,AZ

Summary

Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony. Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.

Overview

7
7
years of professional experience

Work History

Shift Leader

Taco Bell
Rice Lake, WI
02.2020 - 10.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Performed daily reconciliation of financial records and cash transactions.
  • Maintained accurate accounting of all monies received, distributed and deposited.
  • Performed daily tasks such as restocking shelves, counting inventory, checking expiration dates of food items.
  • Assisted management with various tasks including counting inventory for end-of-shift reports.
  • Followed proper food safety practices when stocking perishable items.
  • Ensured that all food safety standards were met during preparation process.
  • Ensured that all food safety regulations were followed during production.
  • Cleaned fryer and surrounding area, including draining oil and wiping down surfaces.
  • Maintained proper fryer temperature to ensure food safety standards were met.
  • Monitored food during the cooking process to avoid burning and undercooking.
  • Demonstrated knowledge of menu items and how they are prepared.
  • Operated grills, deep fryers, ovens, steamers, slicers and other kitchen equipment in accordance with safety guidelines.
  • Scrubbed grills and drained grease traps nightly to ensure equipment was ready for the next day.
  • Executed scheduled maintenance on fryers
  • Maintained a positive attitude while discussing food customization options

Manager

Hardee's
Rice Lake, WI
02.2023 - 04.2024
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Operated kitchen equipment, including deep-fryers, ovens, grills.
  • Inspected cooked products for quality assurance before plating or serving.
  • Restocked ingredients and supplies needed for daily operations.
  • Communicated effectively with other team members regarding customer orders.
  • Checked expiration dates of ingredients used in order to maintain freshness.
  • Followed specific instructions from supervisors when preparing food items.
  • Utilized appropriate personal protective equipment when working around hot oil.
  • Took initiative to clean up spills that occurred in the fryer station area.
  • Ensured proper maintenance of frying equipment
  • Ensured proper handling, distribution and storage of money bags.
  • Investigated discrepancies related to cash shortages or overages in accordance with established guidelines.
  • Performed daily reconciliation of financial records and cash transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated information flow for efficient kitchen operations

Crew Trainer

McDonald's
Turtle Lake, WI
06.2017 - 10.2019
  • Designed and executed comprehensive training sessions to prepare crew members fully for their positions.
  • Trained new crew members on how to clean fryers at our 2pm oil change over, which included scrubbing the vats, how to dump old oil out, and where to bring it, how to prep the cleaned vat for fresh oil, along with teaching them how to change out filter paper.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Checked temperatures of all cooked foods regularly to ensure proper cooking temperature was maintained.
  • Ensured that all dishes were presented attractively prior to serving customers.
  • Followed standard recipe procedures to prepare all menu items as directed by supervisor or chef.

Education

Barron High School
Barron, WI

Skills

  • Equipment Troubleshooting
  • Customer Service Management
  • Team motivation
  • Staff Development
  • Training Assistance
  • Strong verbal and written communication
  • Role Modeling
  • Policy and Procedure Enforcement
  • Decision-making capabilities
  • Daily workflows
  • Shift checklists
  • Problem-Solving
  • Team Leadership
  • Cash Handling
  • Team Supervision
  • Complaint resolution
  • Inventory Counts
  • Safety processes and procedures
  • Team Collaboration and Leadership
  • Shift Paperwork Completion
  • Flexible Schedule
  • Professional Appearance
  • Food Storage
  • Portioning
  • Food Safety Compliance
  • Kitchen Sanitation
  • Station Setup
  • Food Preparation
  • Waste Reduction
  • Kitchen Equipment Operation
  • Temperature Monitoring
  • Kitchen Safety
  • Surface cleaning
  • Food handling
  • Quality assurance and control
  • Food presentation
  • Food Expiration Labeling
  • Daily Fryer Maintenance
  • Good Telephone Etiquette
  • Grill Maintenance
  • making sure we're stocked and have enough food down for the dinner rush
  • Tills Management and Closure
  • Finalizing Documentation
  • Interior and exterior cleaning
  • Shift Preparation Efficiency
  • Communication with the team
  • Handling Customer Complaints
  • Handling Difficult Customers
  • Refunds and exchanges
  • Taking orders and assisting with modified food orders

References

References available upon request.

Timeline

Manager

Hardee's
02.2023 - 04.2024

Shift Leader

Taco Bell
02.2020 - 10.2024

Crew Trainer

McDonald's
06.2017 - 10.2019

Barron High School

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David Graber