David Gracia
Los Fresnos,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Detention Officer
Akima Infrastructure Protection
Los Fresnos , TX
2021.04 - 2024.09
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Escorted inmates from one area of the detention center to another safely and securely.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
Transportation Security Officer
ISS Action Security/ G4S Security
Harlingen , TX
2014.02 - 2021.12
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Monitored passenger traffic flow at checkpoints Border Patrol stations to ensure safe and efficient boarding process.
- Identified suspicious behavior or objects through the use of CCTV cameras.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Interacted professionally with co-workers, supervisors, travelers, at the Border Patrol facility.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Verified identification documents such as passports and driver's licenses prior to boarding a transport bus.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
Food and Beverage Manager
Isla Grand Beach Resort
South Padre Island , TX
2002.02 - 2014.11
- Supervised and managed the daily operations of the hotel and food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Distributed food to service staff for prompt delivery to room service customers.
Education
Education
UTB / TSC
Brownsville, TX1989-01
High School Diploma -
Los Fresnos High School
Los Fresnos, TX1988-05
Skills
- FRED PRYOR TRAINING: Supervisor, Management and Leadership Training
- Spanish Fluency
- First Aid Certification
- Inmate observation
- Facility monitoring
- Security and sanitation checks
- De-Escalation Techniques
- Medical emergencies
- Inmate Transport
- Observation
- Time Management
- Safety and Security
- Ethical standards of conduct
- Relationship Building
- Team building
- Goal Setting
- Problem-solving aptitude
- Problem-solving abilities
Timeline
Detention Officer
Akima Infrastructure Protection
2021.04 - 2024.09
Transportation Security Officer
ISS Action Security/ G4S Security
2014.02 - 2021.12
Food and Beverage Manager
Isla Grand Beach Resort
2002.02 - 2014.11
Education
UTB / TSC
High School Diploma -
Los Fresnos High School
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