DAVID GRAHAM
Redmond,WA
To improve is to change; to be perfect is to change often.
Winston Churchill
Summary
Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 15 years in the security industry improving service and facilities workflow. Effective communicator skilled at coordinating with team members.
Overview
9
9
years of professional experience
Work History
Operations Center Shift Manager
Johnson Controls, Microsoft Vendor
Redmond, WA
05.2016 - Current
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Kept employees operating productively and working on task to meet business and customer needs.
Communications Supervisor
Securitas Security Services, Microsoft Vendor
Redmond, WA
12.2013 - 05.2016
- Reviewed logs, reports and other records completed by employees to verify accurate processing.
- Triaged incoming calls to coordinate effective responses
- Oversaw and monitored emergency communications center operations to resolve employee questions..
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Directed and monitored team members for compliance with communication, quality and performance standards.
Security Systems Specialist
Securitas Security Services, Microsoft Vendor
Redmond, WA
12.2013 - 12.2013
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
- Identified new and innovative approaches to physical security training and executed training to direct and guide physical security GSOC staff.
Systems Monitor
Securitas Security Services, Microsoft Vendor
Redmond, WA
01.2013 - 09.2013
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Used PPM Perspective to document information and maintain forms, logs and records for emergency calls.
Education
Summer Scholars Program - Small Business Management
2003
Skills
- Employee Motivation
- Strategic planning
- Policies and procedures
- Staff Management
- Coaching and mentoring
- Lenel Alarm Monitoring
- Simplex and Siemens fire systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Operations Center Shift Manager - Johnson Controls, Microsoft Vendor
05.2016 - Current
Security Systems Specialist - Securitas Security Services, Microsoft Vendor
12.2013 - 12.2013
Communications Supervisor - Securitas Security Services, Microsoft Vendor
12.2013 - 05.2016
Systems Monitor - Securitas Security Services, Microsoft Vendor
01.2013 - 09.2013
DEVRY UNIVERSITY - Summer Scholars Program, Small Business Management
Similar Profiles
Brian SullivanBrian Sullivan
Installation Technician at JOHNSON CONTROLS INC, Johnson ControlsInstallation Technician at JOHNSON CONTROLS INC, Johnson Controls
Jonathan PowersJonathan Powers
System Controls Technician at JOHNSON CONTROLS INC, Johnson ControlsSystem Controls Technician at JOHNSON CONTROLS INC, Johnson Controls
Donald JaworskiDonald Jaworski
Fire Sprinkler Service Manager at JOHNSON CONTROLS INC, Johnson ControlsFire Sprinkler Service Manager at JOHNSON CONTROLS INC, Johnson Controls