David A. Graham
San Antonio,TX
Summary
Result oriented professional with extensive experience leading high performance teams and successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Recognized for ability to incorporate innovative management techniques, process and procedures to enhance business practices, increase productivity, and revenues. Efficiently manage goals and excel in resolving business challenges with innovative solutions. Leader with excellent communication and organizational skills. Decision making, analytical thinking, quality management, and problem solving abilities. Team player with attention to detail, time management and negotiation techniques. Computer literacy in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Internet.
Overview
48
48
years of professional experience
Work History
Owner / General Manager
Capital Building Services
01.2000 - Current
- Manage day to day operations; plan and organize work schedules; communicate goals and objectives to managers and staff.
- Responsible for hiring and training employees to ensure that personnel are highly skilled and competent.
- Develop and implement strategic plans to achieve company goals and objectives.
- Identify new business opportunities and determine areas of improvement.
- Responsible for visiting potentials clients to sales company services.
- Coordinate publicity campaigns and marketing strategies.
- Responsible to identify, develop and implement cost savings projects to evaluate different alternatives, with the objective to achieve cost reduction and to improve the profitability of the company.
- Interact with clients directly to understand their needs and get a clear idea of the cleaning services they require.
- Maintain service by enforcing quality and customer service standards; analyze and resolve customer service problems.
Project Manager / Branch Manager
ABS/CEL
01.1997 - 01.2000
- Responsible for the coordination of cleaning services for over 1 million square feet office and clean room space.
- Collaborated with cross functional teams to achieve project goals in a timely and effective manner.
- Managed quality inspections and customer satisfaction though consistent communication.
- Responsible for hiring and training new staff following the company procedures.
- Supervised employees in their daily duties and provided assistance as needed.
- Supervised the implementation of process improvements, and assured quality and standardization of all deliverables.
- As Branch Manager, was responsible for over 40 accounts with a staff of over 100
Director of Operations
Host Marriot, Robert Mueller Airport
01.1995 - 01.1995
- Developed policies and procedures for the operation of 8 different service units in the airport including restaurants, bars, and gift shops.
- Assembled a team of managers to handle the day to day operations.
- Responsible for controlling costs through P&L review, revenue projections, and regular financials audits.
- In charge of managing employees’ schedules, organizing office functions, and supervising daily operations.
Area Supervisor, Partner
Sonics of Austin
01.1991 - 01.1995
- Responsible for 5 locations performances including evaluating Managers, staff, etc
- Assembled a team of managers to handle day to day operations
- Responsible for controlling costs through P&L review, revenue projections, and financial audits
- Held staff accountable for cleanliness, customer satisfaction, sales growth, etc
- Oversaw human resources, hiring, firing, employee retention
Manager/Asst Manager/ Cook/ Cashier/ Carhop
Sonic Drive In
08.1977 - 05.1995
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
BA - Government, Minor History, Sociology
University of Texas
Austin, TexasSkills
- Project Planning & Scheduling
- Budgeting & Cost Control
- Service Quality & Sales
- Business Development
- Strategic Planning & Execution
- Operation Management
- Team Building Expertise
- Process Optimization
Timeline
Owner / General Manager
Capital Building Services
01.2000 - Current
Project Manager / Branch Manager
ABS/CEL
01.1997 - 01.2000
Director of Operations
Host Marriot, Robert Mueller Airport
01.1995 - 01.1995
Area Supervisor, Partner
Sonics of Austin
01.1991 - 01.1995
Manager/Asst Manager/ Cook/ Cashier/ Carhop
Sonic Drive In
08.1977 - 05.1995
BA - Government, Minor History, Sociology
University of Texas
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