Summary
Overview
Work History
Education
Skills
Timeline
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David Gray

Macon,GA

Summary

I am a dynamic player in the car wash industry with the bulk of my success at Tommy's Express Car Wash, enhancing customer satisfaction and driving sales growth. Skilled in staff training and operations management, I effectively delegated tasks and implemented strategic sales goals, leading the charge with over 591 wash packages sold in just nine months. Committed to fostering a positive work environment and achieving team goals. I am a firm Site Leader with a strong foundation in managing daily operations, hands on maintenance and team building. I have had unquestionable success in optimizing workflows and enhancing customer satisfaction through industry standard wash quality and superb customer service. When the correct tools and blueprint are given, undeniable success will be the result.

Overview

3
3
years of professional experience

Work History

Team Member / Shift Lead

Crystal Clean Auto Spa
04.2022 - 07.2023
  • Assisted team in daily operations and any customer account troubleshooting
  • Collaborated with other team members to improve monthly sells growth and customer experience.
  • Maintained cleanliness and organization of work areas to enhance efficiency.
  • Learned and operated equipment according to safety protocols.
  • Supported with inventory management and restocking processes during shifts.
  • Trained new team members on daily operational procedures and task lists.

Team Trainer / Sales Representative

Big Peach Car Wash
07.2024 - 12.2024
  • Trained new staff on day to day protocol, enhancing overall team efficiency and performance.
  • Successfully used my charismatic nature to contribute with the upsell our product.
  • Monitored chemical levels, handled timely restocking to reduce shortages.
  • Conducted quality checks on chemicals, equipment,etc. using the expectations set by other management and or ownership as my primary point of emphasis.
  • Addressed customer inquiries and complaints, providing a consistently seamless and positive service environment.
  • Completed store opening and closing procedures step by step.
  • Oversaw cash handling procedures, ensuring accurate and proper notation at all times.


Assistant Manager / Site Manager

Tommy's Express Car Wash
12.2024 - Current
  • Assisted with daily operations, dividing the work load efficiently through task delegation.
  • Coordinated staff scheduling to optimize day to day success with the effective personnel.
  • Supported inventory management processes, ensuring accurate detergent/chemical levels and timely replenishment.
  • Oversaw on-site training for new employees, enhancing the onboarding experience and team performance.
  • Analyzed customer feedback to identify service improvement within the tunnel, backroom, and vacuum area to ensure consistent guess satisfaction.
  • Handled the "Standards of Operations" procedures to keep my site in compliance with company/franchise policies.
  • Monitored my teams performance, punctuality, and customer service skills providing me insight for better training styles and team chemistry.
  • Developed strong working relationships with staff with strong positive reinforcement to maintain a positive work environment.
  • Monitored cash intake and handled depositing to maintain accuracy, and reduce discrepancies.
  • Oversaw daily cash sales, ensuring accurate financial reporting and minimizing shortages.
  • Improved customer satisfaction by addressing and wash quality related issues promptly.
  • Reviewed sales trends to identify what goals should be in implemented to maintain and exceed paying subscriber milestones.
  • Contributed to the sales growth my store, selling over 591 wash packages and counting in 9 months. While doing so 150-200 of those sales were converted into current paying subscribers.

Education

High School Diploma -

Academy For Classical Education
Macon, GA
05-2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Employee scheduling
  • Operations management
  • Sales strategies
  • Sales growth
  • Employee performance evaluation
  • Strategic thinking

Timeline

Assistant Manager / Site Manager

Tommy's Express Car Wash
12.2024 - Current

Team Trainer / Sales Representative

Big Peach Car Wash
07.2024 - 12.2024

Team Member / Shift Lead

Crystal Clean Auto Spa
04.2022 - 07.2023

High School Diploma -

Academy For Classical Education

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David Gray