DAVID GREEN
Aylett,VA
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. I bring a solid understanding of industry trends, excellent communication skills, and a talent for strategically spotting areas needing improvement and implementing changes.
Overview
13
13
years of professional experience
Work History
Principal Fraud Operations Manager
Capital One Bank
06.2019 - Current
- Manage multiple teams of frontline associates responsible for detecting and preventing fraud
- Driving process improvement changes to reduce Operational Expenses
- Develop relationships with business partners to build influence to drive change across the organization
- Manage through change by developing contingency and communication plans
- Develop strategy and intent plans to meet operational goals and meet service level agreements
- Facilitates weekly team meetings to drive team performance, discussing industry trends and project status
- Work across the organization to facilitate the Leadership Development Program and train the next generation of leaders for the company
- Lead a team of 30 associates focusing on the prevention of Wire Fraud and Check Fraud.
Fraud Operations Manager
Capital One Bank
01.2016 - 06.2019
- Managed a mid-size team of frontline associates responsible for the detection and prevention of fraud
- Managed a team of frontline associates in a high-stress environment, preventing $2.9M in fraud
- Collaborated and worked closely with internal partners across the enterprise to implement a new case management system
- Reduce operational expenses through process improvement initiatives
- Presented monthly metrics and staffing utilization results to Sr
- Leadership for executive reporting
- Increased associate engagement by organizing and encouraging volunteerism within the department.
Education
Masters of Business Administration -
University of Phoenix
01.2021
Bachelors of Science in Business - undefined
University of Phoenix
01.2019
Skills
- Data Analysis
- Customer Service
- Organizational Management
- Performance reporting
- Process Improvement
- Production
- Performance monitoring
- Project Leadership
- Decision-Making
- Management
- Process improvement strategies
- Problem-Solving
Websites
Timeline
Principal Fraud Operations Manager
Capital One Bank
06.2019 - Current
Fraud Operations Manager
Capital One Bank
01.2016 - 06.2019
Masters of Business Administration -
University of Phoenix
Bachelors of Science in Business - undefined
University of Phoenix