David Greenday
Service Technician
Mount Holly,NJ
Summary
Dynamic Service Technician with extensive experience at Pepsi Cola N.B, specializing in equipment maintenance and troubleshooting. Proven track record of enhancing operational efficiency through preventive maintenance and effective client communication. Recognized for reducing downtime and fostering customer satisfaction by delivering timely, high-quality service and support.
Overview
35
35
years of professional experience
Work History
Service Technician
Lacas Coffee
02.2022 - Current
- Enhanced service delivery for Lacas Coffee as a Service Technician.
- Maintained and cleaned coffee equipment to ensure optimal performance and a consistent quality of service.
- Assisted in troubleshooting equipment issues, contributing to prompt resolutions and minimizing downtime for operations.
- Followed safety protocols while handling tools and equipment, maintaining a safe working environment for all team members.
- Reported maintenance needs and equipment malfunctions to senior technicians, ensuring timely repairs and service continuity.
- Engaged with customers to provide assistance and support, fostering a positive experience during service interactions.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Field Service Technician
Pepsi Cola N.B
10.2015 - 02.2022
- Diagnosed and resolved equipment malfunctions on-site, ensuring minimal downtime and consistent operational efficiency.
- Conducted routine maintenance and inspections on machinery, enhancing reliability and extending service life.
- Collaborated with cross-functional teams to implement process improvements, leading to increased productivity and reduced service times.
- Provided technical support and training to new technicians, fostering a knowledgeable and efficient service team.
Handyman
Self Employed
10.2006 - 10.2015
- Completed a variety of home repairs, including plumbing and electrical work, ensuring customer satisfaction and repeat business.
- Conducted routine maintenance and inspections of residential properties, preventing costly repairs and enhancing property value.
- Collaborated with clients to develop tailored solutions for home improvement projects, improving overall project efficiency and client trust.
- Advised clients on material selection and project design, maximizing functionality while adhering to budgetary constraints.
Service Technician
Pepsi Cola N.B
03.1991 - 10.2007
- Diagnosed and repaired mechanical issues in equipment, reducing downtime and ensuring efficient operations across all service areas.
- Performed routine inspections and maintenance of machinery, resulting in improved equipment reliability and extended service life.
- Collaborated with cross-functional teams to troubleshoot and resolve technical problems, enhancing overall service effectiveness and team productivity.
- Implemented preventive maintenance schedules, which minimized unexpected equipment failures and optimized operational workflows.
Education
High School Diploma -
Camden County Vocational School
Gloucester Township New JerseySkills
Equipment maintenance
Troubleshooting techniques
Customer support
Safety protocol adherence
Preventive maintenance
Diagnostic analysis
Mechanical repairs
Technical training
Equipment installation
Service documentation
Client communication
On-call support
Problem resolution
Quality assurance
Operational efficiency
Performance optimization
Customer service
Equipment troubleshooting
Time tracking
Installation and repair
Work with minimal supervision
Punctual and reliable
Service reports
Repair techniques
Diagnostics skill
Timeline
Service Technician
Lacas Coffee
02.2022 - Current
Field Service Technician
Pepsi Cola N.B
10.2015 - 02.2022
Handyman
Self Employed
10.2006 - 10.2015
Service Technician
Pepsi Cola N.B
03.1991 - 10.2007
High School Diploma -
Camden County Vocational School