David S. Greene

• Provided visibility into operational performance by consolidating EMR data (Epic, Cerner) from partner hospitals and displaying results in Qlik Sense dashboards
• Administrator for Enterprise Qlik Sense installation and managed license allocation
• Developed automated daily and weekly reports using Qlik NPrinting
• Developed apps using Qlik GeoAnalytics to automate mapping of patient addresses and create visualizations to give insight into market penetration
• Interfaced to outside vendors to both transmit and receive data using Qlik API connectors. Reported on both Net Promoter Score and social media scores
• Facilitated company-wide reporting of financial and operational data by building a data warehouse in MS-SQL. Developed ETL processes to load data from Qlik into the database
• Added scalability and performance by redesigning and optimizing Qlik dashboards and data models
• Secured Qlik dashboard access using Section Access security
• Supported ad-hoc requests on an as-needed basis

• Independently designed, developed, implemented, and supported QlikView KPI dashboards supporting hundreds of users across the firm in the Consumer Bank Risk and Controls group
• Improved performance by optimizing Qlik dashboard performance
• Senior leader of Global Reporting and Analytics team and mentor to other team members
• Used JIRA Agile methodology for project management
• Presented KPI dashboards to senior leadership at Citi

• Hands-on IT Manager responsible for an IT team serving a 500 user (office and field based)
• Managed multiple service providers supporting the company's IT help desk and back-end infrastructure
• Primary user and vendor support contact for two ERP systems: Microsoft Dynamics SL and Servman

Accomplishments:

• Led project in 2018 for two major office moves of over 120 employees with minimal disruption to IT services
• Led implementation of Servman ERP system in January 2018 for Residential and New Homes divisions.

• Member of the infrastructure reporting team
• Designed, developed, implemented, and supported QlikView KPI dashboards

• Primary support contact and subject matter expert for the organization's service management/business system (Servman)
• Researched, analyzed and interpreted data for over 700 company employees including service technicians, salespeople and executive leadership
• Prepared strategic trend reports to measure KPI's and metrics
• Increased leadership focus on Key Performance Indicators

• Created a new team to design, develop, implement, and support QlikView dashboards
• Automated and scheduled daily/weekly/monthly data loads into QlikView
• Interacted with end-users to collect requirements and acquire the necessary domain knowledge to become a subject matter expert
• Trained and provided support to end users
• Provided QlikView production support, including working with internal clients to identify issues and to ensure customer satisfaction

Accomplishments:

• Provided daily insight into profitability for a division of a multi-billion-dollar organization
• Integrated data from a major company acquisition to create a combined reporting infrastructure
• Received President's Award in 2008 and 2012 in recognition of my contribution to the business

• Responsible for managing an IT team serving a 350 user (office and field based) global corporate computing environment at multiple locations in North America and in Europe
• Managed capital and operating budgets in excess of $1 million annually in a fiscally responsible manner
• Responsible for a 32% decrease in operating expenses in the first year alone
• Hired and lead a team of IT professionals (permanent and consultants) supporting systems to improve information flow within organization
• Provided insight into company profitability by developing a reporting system in Business Objects and SQL and interfacing to the company ERP system (Adage)
• Negotiated and managed outsourced business relationships to augment IT staff and services
• Provided technical leadership and architectural design for new business system initiatives including ERP, CRM/SFA, Internet and Intranet web site launch, and acquisition integration

• Responsible for managing a distributed IT infrastructure team serving an 800 user (field and home office based) corporate comping environment.
• Managed capital and operating budgets in excess of $2 million annually in a fiscally responsible manner
• Hired and lead a distributed team of 14 IT professionals (permanent and consultants) supporting systems to improve information flow within organization
• Negotiated and managed outsourced business relationships to augment current IT staff and services
• Developed global WAN and network strategies as a member of the AgrEvo global IT team