DAVID GRESS
Nampa,Idaho
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Freelancer
Self-employed
05.2022 - Current
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Boosted personal brand recognition through regular blog posts or articles showcasing my expertise in the field.
Salesperson
Mor Furniture For Less
03.2019 - 05.2022
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Agent
DXC Technology
03.2018 - 03.2019
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Contributed to team objectives in fast-paced environment.
Customer Care Consultant
Progressive Casualty Insurance
06.2017 - 03.2018
- Check to ensure that appropriate changes were made to resolve customers' problems
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Wells Fargo
06.2016 - 06.2017
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Cross-trained and backed up other customer service managers.
- Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
DirecTv
10.2013 - 06.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products.
Education
Electronics Engineering -
DeVry Institute of Technology
Phoenix, AZ05.1992
High School Diploma -
Mountain Empire High School
Pine Valley, CA05.1989
Skills
- I am highly skilled in sales, Microsoft Office, and computer networking
- Virtual Assistance
- Customer Support
- MS Office
- Data Entry
- Attention to Detail
Timeline
Freelancer
Self-employed
05.2022 - Current
Salesperson
Mor Furniture For Less
03.2019 - 05.2022
Sales Agent
DXC Technology
03.2018 - 03.2019
Customer Care Consultant
Progressive Casualty Insurance
06.2017 - 03.2018
Customer Service Representative
Wells Fargo
06.2016 - 06.2017
DirecTv
10.2013 - 06.2016
Electronics Engineering -
DeVry Institute of Technology
High School Diploma -
Mountain Empire High School