David Grubb
Summary
Achieved significant client satisfaction and retention at Valley Crest Landscape through expert relationship building and strategic client service. Spearheaded a team to enhance small business operations, demonstrating exceptional verbal and written communication skills. Notably increased efficiency and customer loyalty, underscoring a commitment to results and comprehensive skill in customer relations. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
19
19
years of professional experience
Work History
Owner Operator Lawn Care Business
Disguise The Limit Lawn Care LLC
01.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Account Manager. Managed Two Landscape Crews
Valley Crest Landscape
03.2008 - 11.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Developed and implemented strategies to increase client retention.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Part Time Package Handler on the Pre Load Shift
Untied Parcel Service
09.2005 - 10.2011
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
- Loaded package containers onto forklifts and transported into packaging areas.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
- Built strong relationships with customers and vendors through excellent customer service.
- Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
GED -
Kempsville High School
Virginia Beach, VA06.1996
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
Timeline
Owner Operator Lawn Care Business
Disguise The Limit Lawn Care LLC
01.2012 - Current
Account Manager. Managed Two Landscape Crews
Valley Crest Landscape
03.2008 - 11.2011
Part Time Package Handler on the Pre Load Shift
Untied Parcel Service
09.2005 - 10.2011
GED -
Kempsville High School
Similar Profiles
Lisette KorsonLisette Korson
Owner, Operator at Devotional Cleaners and Lawn Care, LLCOwner, Operator at Devotional Cleaners and Lawn Care, LLC
Cory WhickcarCory Whickcar
LABORER at Burke's Lawn Care LLCLABORER at Burke's Lawn Care LLC
MAYRA FLORESMAYRA FLORES
MANAGER/Senior Associate at ESTRADA'S LAWN CARE LLCMANAGER/Senior Associate at ESTRADA'S LAWN CARE LLC