David Guess
Saint Joseph,MO
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner / Operator
Guess Property Services (GPS)
03.2024 - Current
- Built a growing residential/commercial client base from zero through targeted marketing and fast quoting, increasing revenue month-over-month.
- Maintained 25+ lawns weekly with high client satisfaction and repeat service rates.
- Trained and supervised staff on service procedures and customer interaction standards.
- Maintained accurate financial records, including budgeting and expense tracking.
- Improved scheduling efficiency using optimized route planning, reducing daily workload by 20–30%.
- Conducted regular site assessments to evaluate service quality and address client needs.
- Performed all maintenance on mowers and equipment, cutting downtime and repair costs.
- Delivered consistent, high-quality service that generated referrals and repeat contracts.
- Developed seasonal service plans to meet changing customer needs throughout the year.
Chemical Production Operator
Albaugh Chemical
02.2023 - 02.2024
- Accurately mixed and produced chemical batches while maintaining 100% compliance with safety and quality standards.
- Identified and corrected measurement discrepancies, reducing production errors and waste.
- Managed raw material retrieval and inventory, ensuring uninterrupted production flow.
- Operated industrial mixers and equipment with zero safety violations during entire tenure.
- Conducted routine inspections of equipment to identify potential issues and implemented corrective actions.
- Trained new operators on equipment use, safety protocols, and standard operating procedures.
- Set up and adjusted machines for day-to-day operations.
- Streamlined documentation and weighing processes, improving batch tracking accuracy.
Owner/Operator
Revive Marketing
04.2019 - 02.2023
- Delivered branding and marketing solutions for dozens of clients, improving their visibility and online engagement.
- Managed day-to-day business operations.
- Designed logos, websites, and digital assets that increased customer traffic and conversion for small businesses.
- Conducted market research to identify trends and adjust service offerings accordingly.
- Monitored industry regulations to ensure compliance in all business operations.
- Utilized project management tools to streamline workflow and improve overall productivity.
- Implemented customer feedback systems to gather insights and enhance service quality.
- Coordinated seasonal promotions to meet changing customer demands and maximize sales.
- Managed all sales, onboarding, and billing processes, achieving high client satisfaction and retention.
- Used targeted digital strategies to boost client social media reach and campaign performance.
Manager / Supervisor
Deluxe Truck Stop
06.2014 - 04.2019
- Directed daily operations and led a team of up to 40 employees, consistently achieving strong customer service scores.
- Oversaw staff scheduling and ensured adequate coverage for peak hours to maximize customer service.
- Conducted training sessions to enhance employee skills in customer service and operational procedures.
- Implemented staff performance evaluations, fostering professional development and accountability.
- Developed and enforced safety protocols, ensuring compliance with industry regulations and standards.
- Resolved customer complaints promptly, ensuring a high level of satisfaction and repeat business.
- Evaluated and improved operational processes, resulting in efficiency gains and reduced turnaround times.
- Reduced turnover by improving training, scheduling, and employee engagement.
- Implemented new operational workflows that increased efficiency and reduced wait times.
- Improved inventory accuracy and shrink control, supporting higher profitability.
- Resolved escalated customer issues quickly, maintaining positive store reputation.
Collections Supervisor
Universal Data Services / Omega RMS
08.2008 - 09.2013
- Managed daily collection activities for a portfolio of high-value accounts, ensuring timely payments and minimizing delinquency rates.
- Led teams in developing recovery strategies that increased collection rates.
- Coordinated with attorneys and external agencies to close high-risk cases efficiently.
- Created new scripts and workflows that improved team productivity and training quality.
- Supervised a team of collections agents, providing ongoing training and performance evaluations to enhance productivity and compliance.
- Resolved escalated customer disputes efficiently, fostering positive relationships and enhancing customer retention.
- Conducted weekly team meetings to discuss performance metrics, share best practices, and address challenges.
- Trained new hires on collections protocols and customer service techniques, enhancing team effectiveness.
Billing Supervisor / Team Lead
Universal Account Servicing
08.2008 - 01.2011
- Developed and implemented workflow strategies that improved efficiency and reduced processing errors.
- Supervised a team of billing specialists, ensuring accurate invoice generation and timely collections.
- Trained new staff and enhanced team performance through structured coaching.
- Facilitated regular team meetings to assess performance, address challenges, and share best practices.
- Collaborated with cross-functional teams to improve billing workflows, enhancing overall customer satisfaction.
- Conducted performance evaluations for team members, promoting professional development and accountability.
- Actively participated in process improvement initiatives, identifying areas for efficiency gains within the department.
Education
Bachelor of Business Management and Administration -
Brookline College
Phoenix, AZHigh School Diploma - undefined
St. Joseph High School
Saint Joseph, MOSkills
- Leadership & Team Management
- Operations & Workflow Optimization
- Process Improvement
- Inventory & Supply Management
- Customer Service & Client Relations
- Problem-Solving & Critical Thinking
- Training & Staff Development
- Scheduling & Resource Coordination
- Documentation & Compliance
- Quality Control & Efficiency Improvement
Certification
- Advanced Excel Certification - Microsoft
- Confined Space Entry - Certified 2018-2019
Awards
Employee of the Year - Universal Account Servicing (2011): Recognized for exceptional leadership and team performance.
Timeline
Owner / Operator
Guess Property Services (GPS)
03.2024 - Current
Chemical Production Operator
Albaugh Chemical
02.2023 - 02.2024
Owner/Operator
Revive Marketing
04.2019 - 02.2023
Manager / Supervisor
Deluxe Truck Stop
06.2014 - 04.2019
Collections Supervisor
Universal Data Services / Omega RMS
08.2008 - 09.2013
Billing Supervisor / Team Lead
Universal Account Servicing
08.2008 - 01.2011
High School Diploma - undefined
St. Joseph High School
Bachelor of Business Management and Administration -
Brookline College