Denise Guillory
Aubrey,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Claims Intake Specialist
Reliance Matrix
11.2023 - Current
- Answer inbound calls from clients and claimants across country.
- Managed high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.
- Respond to client and claimant inquiries in timely and efficient manner.
- Consistently deliver exceptional customer service.
- Measured by results of our Quality Monitoring program.
- Demonstrate confidence, strong decision quality and sound judgment when assisting claimants.
- Resolves routine administrative technical issues for applicable source systems.
- Answer related claims questions for applicable clients specific to Intake process and reporting missed time.
- Responsible and accountable for maintaining and protecting personal health information.
- Maintain high level of confidentiality and abide by HIPPA rules and regulations.
- Reliable, regular, and predictable attendance to ensure appropriate staffing to handle call volume.
Case Manager/Paralegal Specialist /Remote
U. S. Small Business Administration
04.2021 - 05.2023
- Performing remotely legal reviews of business loan documents for compliance with applicable agency policies and practices, regulations, and laws.
- Referred files for Suspected EIDL Fraud (SEF) and Suspected Identity Theft (SIT).
- Contacted borrowers to obtain missing tax documents.
- Reviewed files for financial discrepancies and suspicious information.
- Examined suspicious email providers and email addresses.
- Looked for businesses established after disaster date and sent them for SEF/SIT review.
- Reviewed Banking Information and looked for valid authentications.
- Provided superior customer service to Grant and Targeted Advance borrowers.
Investigative Analyst /Remote
U. S. Census Bureau
01.2020 - 04.2021
- Review applicant application for employment collect credentials for procedural accuracy, answer technical personnel/payroll questions through using federal personnel guidelines, accounting procedures and manuals for hiring.
- Collecting, evaluating, analyzes reports, problem solving, and reevaluates criminal intelligence for use by criminal investigators
- Review Federal Bureau Investigation fingerprints rap sheets and credentials for employee hire.
- Contact applicants for documentation, discrepancy, accuracy, and questions due to employment application.
- Gather data on individuals or businesses who are subjects of allegations or investigations by querying a variety of resources, including law enforcement and intelligence databases, computerized recordkeeping systems, and SBA commercial databases.
- Perform online research and data mining for complex fraud investigations.
- Thoroughly analyze investigative records, assist in preparing IG and grand jury subpoenas.
- Analyze computerized data for internal and external statistical reporting.
Case Manager/Paralegal Specialist
U. S. Small Business Administration
09.2017 - 06.2019
- ..Performing legal reviews of residential and business loan documents for compliance with applicable agency policies and practices, regulations, and laws.
- Responding to loan related inquiries from, and preparing correspondence for, wide range of customers such as Attorneys, borrowers, managers/supervisors, other internal and external partners, and general public.
- Managing portfolio of loans and performing all loan closing duties for any assigned loans while complying with portfolio management directives.
- Prepares reports by collecting, analyzing, and summarizing application and results in data and trends; compiling, statistics; completing grant and subsidy applications.
- Making recommendations for disbursement of funds within agency guidelines.
- Using Microsoft Office software or other computer applications such as mainframe database software to perform wide variety of function.
Education
Bachelor of Science - Business Management
University of Phoenix
Dallas, TX2014
Skills
- Microsoft Office, excel, power point, word, and outlook
- Problem solver
- Documentation Review
- Business Development
- Great customer service Skills
- Team Payer
- Managing Multiple Tasks
- Contracts
- Sales Expertise (Professional Sales, B2b, Realtor)
- Account Management
- Fraud analyst
Timeline
Claims Intake Specialist
Reliance Matrix
11.2023 - Current
Case Manager/Paralegal Specialist /Remote
U. S. Small Business Administration
04.2021 - 05.2023
Investigative Analyst /Remote
U. S. Census Bureau
01.2020 - 04.2021
Case Manager/Paralegal Specialist
U. S. Small Business Administration
09.2017 - 06.2019
Bachelor of Science - Business Management
University of Phoenix