Dynamic professional with over 30 years in management roles across retail and property sectors. Skilled in effective communication and problem-solving, contributing to efficient operations and staff development. Committed to fostering a productive work environment while ensuring safety and compliance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Shop Manager
Summer Street Industries @ Michelin
Granton, NS, Nova Scotia
09.2021 - Current
Managed daily operations of the shop, ensuring efficient workflow and safety compliance.
Supervised team members, providing guidance and support during tasks.
Implemented inventory control systems to maintain stock levels and organization.
Trained new employees on shop procedures and safety protocols effectively.
Enforced company policies to maintain a productive work environment for staff.
Monitored staff performance and provided feedback and guidance as necessary.
Developed and implemented procedures for the efficient operation of the shop.
Maintained high standards of customer service throughout the store.
Loss Prevention and Asset Manager
Loblaws
Nova Scotia, Nova Scotia
11.2007 - 09.2021
Assessed inventory regularly to maintain optimal stock levels and reduce loss risk.
Developed and implemented policies for asset management compliance and efficiency.
Trained junior staff on best practices for managing retail assets effectively.
Reviewed bank statements, profit and loss statements, inventory reports, and accounts payable reports for accuracy and compliance.
Ensured compliance with regulatory requirements and internal policies related to assets.
Monitored transactions and reporting for compliance with regulatory standards, investigating discrepancies to uphold integrity.
Internal and External Investigation
Created comprehensive reports for court submission to document findings and assist legal arguments.
Property Manager
Macgillivray Law and Properties
New Glasgow, NS, Nova Scotia
06.1999 - 07.2007
Oversaw lease agreements, ensuring compliance with legal standards and regulations.
Managed property maintenance and repairs for diverse residential and commercial properties.
Oversaw daily operations and maintenance, ensuring smooth administration and high standards across properties.
Coordinated tenant relations, resolving concerns and enhancing communication to foster positive relationships.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Handled resident complaints and expedited maintenance requests.
Conducted regular property inspections to maintain quality and safety standards.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Managed all maintenance requests from tenants in a timely manner.
Processed monthly assessments, rental fees, deposits, and payments to ensure accurate financial records.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Advised owners on strategic improvements and investments to maximize property value and appeal.
Exercised direct supervision over property staff.
Education
High School Diploma -
Stellarton High
Skills
Inventory control
Safety compliance
Staff supervision
Training programs
Recruitment and hiring
Workflow optimization
Customer service
Policy enforcement
Health and safety
Problem solving
Conflict resolution
Effective communication
Certification
Certified in Investigations and Interrogations Several courses on Asset Management Several ongoing courses dealing with public engagement and de-escalation techniques