David Gutierrez
Fayetteville,AR
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
24
24
years of professional experience
Work History
Head Waiter
Chilis's Bar And Grill
04.2020 - 03.2023
- Trained staff members on use of POS system.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Parts Room Attendance
Pilgrims Pride JBS
03.2014 - 02.2017
- Coordinated with suppliers to ensure timely delivery of critical parts for ongoing projects.
- Collaborated with maintenance staff to promptly address equipment issues, reducing downtime and increasing productivity.
- Enhanced communication across departments by establishing clear protocols for requesting and distributing parts as needed.
- Responded promptly to emergency part requests, supporting smooth project completion without delays or setbacks.
Certified Nursing Assistant
Catalina Village
04.1999 - 02.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
N/A - GED For CNA
Jobs Corps Training Center
Tucson05.1998
Skills
- Menu presentation
- Menu Memorization
- Guest Relations Management
- High-volume dining
- Upselling techniques
- Tableside Service
- Warm and Friendly
- Adaptable and Flexible
- Reliable and Responsible
- Team Player
- High Energy and Stamina
- Cleaning and sanitizing
- Food handling
- Food Safety Standards
- Cool Under Pressure
Timeline
Head Waiter
Chilis's Bar And Grill
04.2020 - 03.2023
Parts Room Attendance
Pilgrims Pride JBS
03.2014 - 02.2017
Certified Nursing Assistant
Catalina Village
04.1999 - 02.2008
N/A - GED For CNA
Jobs Corps Training Center