Summary
Overview
Work History
Skills
Timeline
AssistantManager

David Gutierrez

Tucson ,AZ

Summary

Dynamic leader with a proven track record at Burger King, enhancing customer service and streamlining operations. Excelled in staff training and development, boosting team performance and morale. Skilled in money handling and problem-solving, achieving significant reductions in discrepancies and workplace incidents. Passionate about fostering a positive work environment and driving customer satisfaction.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Burger King
07.2022 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Warehouse Operator

Tucson Container
01.2022 - 07.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Maintained clean, orderly work environment free of hazards.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Helped train new employees in safe practices and warehouse procedures.

Cook Manager

Chipotle
09.2021 - 01.2022
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
  • Improved team morale by fostering open communication and encouraging professional growth among staff members.
  • Developed creative daily specials, incorporating seasonal ingredients to showcase culinary skills and increase menu diversity.
  • Evaluated employee performance regularly, providing constructive feedback aimed at improving overall skill set and kitchen efficiency.
  • Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
  • Boosted customer satisfaction ratings through consistent delivery of delicious meals prepared according to established recipes.
  • Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
  • Ensured timely preparation of dishes for large events, coordinating efforts with front-of-house staff for seamless execution.
  • Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
  • Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.

Shift Manager

Taco Bell
01.2017 - 01.2021
  • Tracked receipts, employee hours, and inventory movements.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management

Timeline

Assistant Manager

Burger King
07.2022 - Current

Warehouse Operator

Tucson Container
01.2022 - 07.2022

Cook Manager

Chipotle
09.2021 - 01.2022

Shift Manager

Taco Bell
01.2017 - 01.2021

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David Gutierrez