David Guzman

Host

• Greeted and seated guests, ensuring a welcoming atmosphere.
• Managed reservation system, coordinating seating arrangements for efficient service.
• Assisted in training new hosts on customer service protocols and procedures.
• Monitored dining area for cleanliness and promptly addressed guest needs.
• Collaborated with team members to enhance guest experiences during peak hours.
• Managed incoming calls during busy shifts.
• Provided customers with accurate wait times and monitored waiting list.
• Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.

Food Runner

• Delivered food orders promptly to tables, ensuring accuracy and presentation.
• Communicated with kitchen staff to coordinate timely food preparation and service.
• Assisted servers by refilling drinks and clearing empty dishes from tables.
• Responded to customer inquiries and requests with professionalism and urgency.
• Collaborated with management to implement menu changes and special promotions.
• Delivered food to guests in a timely manner while following safety protocols.
• Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.

• Promoted theater merchandise through effective upselling techniques.
• Managed payments, including cash, gift cards, credit/debit cards, and special vouchers.
• Engaged with guests to enhance customer service experiences.
• Assisted in training new crew members on operational procedures.
• Greeted guests warmly upon entering the theater to create a welcoming environment.
• Handled customer inquiries and resolved issues promptly and professionally.
• Monitored inventory levels and restocked supplies in concessions as necessary.
• Maintained cleanliness of theaters, hallways, bathrooms, and market areas after each show.