Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Conducted daily store operations, including opening and closing procedures and cash handling. Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Resolved customer complaints in a timely manner. Recruited, trained and supervised new employees. Created weekly work schedules for store personnel.
Developed and maintained relationships with clients to understand their needs and provide solutions. Managed client accounts, including conducting regular reviews and providing strategic advice. Provided support to clients during implementation of new products or services. Resolved customer complaints in a timely manner through effective communication techniques. Collaborated with internal teams to ensure successful delivery of projects within budget constraints.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling. Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction. Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.