Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Hager

Boise,ID

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

3
3
years of professional experience

Work History

Store Manager

Lovisa America, LLC
Boise, ID
02.2022 - Current

Conducted daily store operations, including opening and closing procedures and cash handling. Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Resolved customer complaints in a timely manner. Recruited, trained and supervised new employees. Created weekly work schedules for store personnel.

Client Manager

Fiserv
Hagerstown, MD
07.2022 - 11.2022

Developed and maintained relationships with clients to understand their needs and provide solutions. Managed client accounts, including conducting regular reviews and providing strategic advice. Provided support to clients during implementation of new products or services. Resolved customer complaints in a timely manner through effective communication techniques. Collaborated with internal teams to ensure successful delivery of projects within budget constraints.

Assistant Store Manager

Skechers
Meridian, ID
12.2021 - 05.2022

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling. Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction. Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Education

Associate of Applied Science - Criminal Justice

Blue Ridge CTC
Martinsburg, WV
01-2016

Skills

  • Store operations oversight
  • Project Management
  • Supply Ordering
  • POS Systems
  • Operations Management
  • Hourly shift management
  • Report Generation
  • Employee Training
  • Retail Inventory Management
  • Personnel development
  • Customer Service Management
  • Shift Scheduling
  • Store displays
  • Store opening and closing procedures

Timeline

Client Manager

Fiserv
07.2022 - 11.2022

Store Manager

Lovisa America, LLC
02.2022 - Current

Assistant Store Manager

Skechers
12.2021 - 05.2022

Associate of Applied Science - Criminal Justice

Blue Ridge CTC
David Hager