David Haig
Operations Manager
Oakland,IA
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
Work History
Operations Manager
OSI
06.2020 - Current
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Quality Assurance Supervisor
OSI
04.2018 - 06.2020
- Championed a culture of quality awareness, fostering employee engagement in maintaining high standards across all operations.
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Achieved consistent compliance with industry regulations by conducting thorough audits and ensuring adherence to standards.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Reduced defect rates through meticulous inspection and proactive identification of potential issues.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Monitored testing processes, test development and user acceptance testing.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Addressed non-conformance issues, pausing production to correct errors.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Recorded, analyzed, and distributed statistical information.
- Specified quality requirements of raw materials with suppliers.
- Implemented new quality assurance and customer service standards.
- Inspected products and worker progress throughout production.
Senior Production Supervisor
OSI
09.2012 - 04.2018
- Boosted employee morale by fostering a positive work environment, recognizing exceptional performance, and addressing concerns in a timely manner.
- Streamlined production workflows for increased throughput and reduced lead times with a focus on continuous improvement initiatives.
- Collaborated with cross-functional teams such as engineering, quality assurance, and logistics to troubleshoot problems and implement effective solutions for process improvements.
- Contributed to workforce planning efforts by accurately forecasting staffing needs based on historical trends and projected future demand.
- Improved production efficiency by implementing lean manufacturing processes and reducing waste in the workplace.
- Managed inventory levels efficiently to ensure availability of raw materials for uninterrupted production runs while avoiding excess stockpiles.
- Supported new product launches by overseeing pilot runs and working closely with R&D teams to fine-tune manufacturing processes prior to full-scale production rollout.
- Achieved on-time delivery of finished products through efficient coordination of resources and close monitoring of production progress against deadlines.
- Implemented cost-saving measures by identifying opportunities for energy conservation and waste reduction throughout the facility.
- Spearheaded employee development initiatives by conducting regular performance reviews, setting achievable goals, and providing support for professional growth opportunities.
- Ensured product quality by closely monitoring production processes, conducting regular inspections, and addressing any issues promptly.
- Enhanced team performance by providing regular coaching, feedback, and training to employees on best practices in manufacturing operations.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
- Analyzed and created reports to determine profit margins, trends and inventory levels.
- Achieved on-time shipments goal by empowering employees to continued success.
- Managed internal operational standards and productivity targets.
- Supervised ongoing daily production phases.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Troubleshot equipment to reduce service calls and downtime.
Quality Assurance Technician
OSI
09.2010 - 09.2012
- Participated in risk assessments related to products or processes, helping mitigate any potential negative impacts on endusers.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Evaluated effectiveness of corrective actions, making adjustments as necessary to maintain high levels of quality performance.
- Developed strong relationships with suppliers, working collaboratively to ensure materials met required quality standards.
US Army Infantrymen
US Army
09.2005 - 09.2010
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Increased mission success rate through thorough planning and coordination with other units.
- Led a squad of infantrymen in various combat situations, achieving objectives while minimizing losses.
- Conducted reconnaissance patrols to gather valuable intelligence, contributing to informed decision-making during operations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Employed various weapons systems proficiently in both offensive and defensive engagements.
- Secured key locations during operations, establishing a safe environment for friendly forces to operate within.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained in use of tear gas, passive ordnance, and explosives.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Established defensive positions to protect against enemy forces.
- Conducted reconnaissance operations to gather intelligence on enemy positions.
- Led soldiers through successful engagements with enemy forces.
- Monitored and reported enemy activity to command center.
- Used modern communication systems to relay orders to squad members.
- Helped restore war-torn areas by contributing to reconstruction operations.
- Deployed countermeasures to repel enemy assaults.
- Trained new infantry soldiers on standard operating procedures.
- Guided night patrols to search for enemy forces.
Education
High School Diploma -
Mitchell High School
Colorado Springs, CO 05.2001 -
Skills
Organizational Management
Health and safety compliance
Logistics Oversight
Performance monitoring
Workflow Optimization
Business Development
Incidents management
Data Analysis
Customer Retention
Labor Relations
Contract Management
Process Improvement
Document Control
Business Planning
Production
Inventory Management
Performance reporting
Schedule Management
Staff Training
Report Generation
Superb time management skills
Inventory Control
Project Leadership
Cross-Functional Communication
Decision-Making
Product Management
Staff Development
Operations Management
Staff Management
Corporate Partnerships
Performance Evaluations
Continuous improvements
Timeline
Operations Manager
OSI
06.2020 - Current
Quality Assurance Supervisor
OSI
04.2018 - 06.2020
Senior Production Supervisor
OSI
09.2012 - 04.2018
Quality Assurance Technician
OSI
09.2010 - 09.2012
US Army Infantrymen
US Army
09.2005 - 09.2010
High School Diploma -
Mitchell High School
05.2001 -