David Haight
Oswego,New York
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 18 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
18
18
years of professional experience
Work History
General Manager
Vonas Restaurant
Oswego , NY
10.2010 - 03.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry standards.
Delivery Driver
Eagle Beverage Distributing
09.2008 - 10.2010
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Corporate Trainer
The Palm Restaurant (San Antonio/Nashville)
10.2003 - 08.2008
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Increased overall job satisfaction through the delivery of personalized career coaching sessions.
- Collaborated with management to identify company training needs and scheduling.
- Facilitated open communication between employees and leadership by organizing regular feedback sessions and focus groups.
- Created training programs and instructional materials to further educate personnel.
Education
None - Electrical Mechanical
Erie County Technical School
Erie, PA07.1989
High School Diploma - Standard
Mcdowell High School
Erie, PA06.1989
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Staff Management
- Training and Development
- Staff Training
- Customer Relationship Management
- Staff Supervision
- P&L Management
- Labor Cost Controls
- Vendor relationships
- Project Management
Timeline
General Manager
Vonas Restaurant
10.2010 - 03.2022
Delivery Driver
Eagle Beverage Distributing
09.2008 - 10.2010
Corporate Trainer
The Palm Restaurant (San Antonio/Nashville)
10.2003 - 08.2008
None - Electrical Mechanical
Erie County Technical School
High School Diploma - Standard
Mcdowell High School
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