David Hale
Queen Creek,AZ
Summary
Dynamic professional with a proven track record in strategic thinking and complex problem-solving, honed at Proxcemics Consulting. Excelled in customer service and quality control, ensuring compliance and high standards across projects. Skilled in data analysis and maintaining confidentiality, I've driven improvements and fostered client relationships, demonstrating both hard and soft skills essential for high-stakes environments. Accomplished professional delivering customer service excellence through active engagement. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Liaison
Proxcemics Consulting
08.2023 - Current
- Completed inventory audits of various equipment and sorting various automotive parts such as glass, calibers, interior trim, cooling system, air bags, tires, ,etc.
- Employed consistent positive attitude towards customers, peers and other personnel.
- Inspected parts and data for 9+ manufactures, ensuring each project is within quality levels and compliance with company standards and guidelines for every customer product.
- Communicated project status updates to key stakeholders on a regular basis, proactively addressing potential issues.
Client Engagement Manager
McCarthy Law
03.2017 - 07.2020
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, and following up with potential and existing clients.
- Delegated tasks to team of 4 attorneys dependent on clients individual needs for representation.
- Successfully handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Engaged in product training, demonstrations, consumer awareness, and branding.
Triwest
Patient Service Representative
09.2016 - 03.2017
- Worked well in team settings, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
Bookhaven Memorial Hospital
Certified Nurse Assistant
02.2012 - 12.2015
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported needs of 5+ residents under long-term care in ICU.
Education
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSuffolk County Community College
Selden, NYHigh School Diploma -
William Floyd High School
Mastic Beach, NYSkills
- Customer Correspondence
- Prospect identification
- Strategic Thinking
- Project Planning
- Complex Problem-Solving
- Maintaining confidentiality
- Data Analysis
- Problem Identification
- Customer Service
- Quality Control
- External Audits
- Coaching abilities
Timeline
Customer Liaison
Proxcemics Consulting
08.2023 - Current
Client Engagement Manager
McCarthy Law
03.2017 - 07.2020
Triwest
Patient Service Representative
09.2016 - 03.2017
Bookhaven Memorial Hospital
Certified Nurse Assistant
02.2012 - 12.2015
Maricopa Community Colleges - Scottsdale Community College
Suffolk County Community College
High School Diploma -
William Floyd High School
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