David Hamby
6595 Belmont Estates Drive, Dawsonville,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service practices and related options. Highly motivated worker with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, and improving buying experience with targeted markets. Consistently recognized for sales performance and excellence in customer service with clientele.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Pest Control Technician
TeamPestUSA
06.2024 - 05.2025
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Prepared reports and kept detailed records of pest control activities.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Fostered excellent service leading to positive online reviews.
- Enhanced reputation of company through exceptional customer service and effective pest elimination methods.
Certified Pest Control Field Technician/Trainer Coordinator
Anthem Pest Control
05.2023 - 09.2023
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Drove to customer residences and places of business to inspect for pests.
- Inspected commercial and residential buildings and structures for pest issues.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Fostered excellent service leading to positive online reviews.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Inspected equipment for proper functionality to effectively facilitate application.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Utilized computer software to manage customer information and service scheduling.
- Worked with central management to identify, plan, align, and address training needs including in-field technician training
Certified Pest Control Technician
PureDefense Pest Solutions
03.2023 - 05.2023
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Inspected commercial and residential buildings and structures for pest issues.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Drove to customer residences and places of business to inspect for pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Applied chemical solutions on building surfaces to eliminate pests.
- Performed general pest control solutions such as termite inspections and treatments.
- Inspected equipment for proper functionality to effectively facilitate application.
- Responded to customer phone calls and texts quickly to maximize service and improve retention rates.
- Adhered to most stringent safety procedures when applying chemicals.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Prepared detailed reports of pest control activities.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Completed required treatment documentation while on-site and returned paperwork to office electronically for processing.
- Fostered excellent service leading to positive online reviews(multiple 5 star ratings from long time customers).
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Complied with safety guidelines and regulations with during pest control processes.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
Contract Coordinator
Virtual Properties Realty, Inc. - Broker Acct
02.2018 - 03.2023
- Monitored incoming contracts and service agreements for correct pricing and information.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Reviewed contracts to protect customer interests.
- Stored and filed contract documents in orderly, organized systems.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Adhered to legal and contractual requirements for compliant contract processes.
- Oversaw contracts for over 3 different departments using both manual and automated strategies.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Streamlined operations by developing and implementing improved contract management processes.
Sales Associate
Fry's Electronics Duluth
09.2016 - 08.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA 05.2001 -
Skills
Valid Georgia driver's license
Equipment and Tools
Service vehicle Maintenance
Property Inspection
Creative problem solving
Job specifications
Chemical experience
Safety Protocols
Safety Precautions/Procedures
Quality assurance
Sales expertise
Strategic sales knowledge
Service standard compliance
Point Of Sale Operation
Sales Trends
Digital Literacy
Product Promotions
Certification
Pesticide applicator
Skills
Valid Georgia driver's license
Timeline
Pest Control Technician
TeamPestUSA
06.2024 - 05.2025
Certified Pest Control Field Technician/Trainer Coordinator
Anthem Pest Control
05.2023 - 09.2023
Certified Pest Control Technician
PureDefense Pest Solutions
03.2023 - 05.2023
Contract Coordinator
Virtual Properties Realty, Inc. - Broker Acct
02.2018 - 03.2023
Sales Associate
Fry's Electronics Duluth
09.2016 - 08.2017
GED -
Gwinnett Technical College
05.2001 -
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