David Hamilton
Ahwahnee,CA
Summary
Dynamic Barista Manager at Vons with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff training and development, I foster a positive work environment while ensuring health and safety compliance. Recognized for creating exceptional coffeehouse experiences through attention to detail and effective complaint handling.
Overview
3
3
years of professional experience
Work History
Barista Manager
Vons
06.2023 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
Barista
Starbucks
07.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Ahwahnee Highschool
Oakhurst, CA06-2021
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- POS systems
- Hand-crafted drink recipes
- Attention to detail
- Safe food handling
- Verbal and written communication
- Team building and leadership
- Complaint handling
- Quality control
- Product recommendations
- Critical thinking
Timeline
Barista Manager
Vons
06.2023 - Current
Barista
Starbucks
07.2022 - 11.2023
High School Diploma -
Ahwahnee Highschool
Similar Profiles
Gavin DalyGavin Daly
Courtesy Clerk at VonsCourtesy Clerk at Vons
Adrianna ZamarripaAdrianna Zamarripa
Service Operations Manager at VonsService Operations Manager at Vons
Emma PernaEmma Perna
Floral Assistant at VonsFloral Assistant at Vons
Jacob S. BryantJacob S. Bryant
Food Clerk at VonsFood Clerk at Vons
John SnowdallJohn Snowdall
Freight Team Associate at Home DepotFreight Team Associate at Home Depot