David Hancock
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ace Imagewear
09.2021 - 02.2024
- Exhibited high energy and professionalism when dealing with clients and staff.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Presented professional image consistent with company's brand values.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Bartender
Fuzzys Tacos
08.2020 - 09.2021
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Bartender Shift Manager
5 Under Golf Center
11.2019 - 03.2021
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Bartender
Outback Steakhouse
08.2017 - 11.2019
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
Server
Pappadeaux's Seafood Kitchen
02.2016 - 08.2017
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
No Degree - Geology
Lamar University
Beaumont, TX05.2017
No Degree - Criminal Justice
Stephen F Austin State University
Nacogdoches, TX06.2013
Skills
- Contract Negotiation
- Safe Driving Practices
- Clean MVR
- Interpersonal Communication
- Multitasking Abilities
- Vehicle Maintenance Understanding
- 22 Foot Box Truck Driving Experience
- Truck loading
- Reliable and Responsible
Timeline
Customer Service Representative
Ace Imagewear
09.2021 - 02.2024
Bartender
Fuzzys Tacos
08.2020 - 09.2021
Bartender Shift Manager
5 Under Golf Center
11.2019 - 03.2021
Bartender
Outback Steakhouse
08.2017 - 11.2019
Server
Pappadeaux's Seafood Kitchen
02.2016 - 08.2017
No Degree - Geology
Lamar University
No Degree - Criminal Justice
Stephen F Austin State University
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