Open To Work
David Haney
Seattle,WA
Work Preference
Desired Job Title
Online Community ManagerSales AssociateBusiness OwnerSelection SpecialistProgram ManagerWork Type
Full TimeLocation Preference
HybridLocation: Seattle, WA
Open to relocation: Yes
Salary Range
$60000/yr - $200000/yrSummary
Dynamic professional in customer relationship management, dedicated to achieving exceptional customer satisfaction and retention. Seasoned manager with proven ability to foster and grow engaging online communities. Successfully managed and moderated various online platforms, ensuring active member participation and positive community interactions. Expertise in conflict resolution and content creation to enhance user experience. Dedicated managerial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Online Community Manager
Various
Global
08.2024 - Current
- Cultivated online engagement strategies to foster community growth and retention for over 3000 members simultaneously.
- Monitored community feedback and implemented improvements based on insights gathered through anonymous reporting system.
- Facilitated & ran virtual events to enhance member participation and interaction.
- Mentored junior team members on best practices for community management and engagement techniques.
- Established guidelines for community moderation, ensuring a respectful and inclusive environment.
- Assisted in developing crisis communication plans for timely responses during challenging situations.
Sales Associate
Target
Tukwila, WA
10.2025 - Current
- Delivered exceptional customer service, enhancing shopping experience and fostering loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Operated point-of-sale systems efficiently, processing transactions quickly and accurately.
- Collaborated with team members to optimize store layout and merchandising displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Business Owner
David's Furbaby Care
Seattle, WA
08.2020 - 10.2025
- Ran and operated every aspect of operating a new business while performing essential duties
- Strengthened reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Selection Specialist
Amazon
Seattle, WA
02.2019 - 08.2020
- Developed and maintained relationships with external vendors and suppliers, resulting in improved supply chain efficiency and reduced procurement costs
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels, enhancing team productivity and project completion rates
- Analyzed and reported on key performance metrics to senior management.
- Created weekly and monthly status reports to track progress, enabling timely decision-making and project adjustments
Program Manager
Amazon
Seattle, WA
01.2018 - 02.2019
- Managed and supervised administrative and daily program operations, ensuring compliance with policies and regulations, which improved operational efficiency
- Established strong relationships with key stakeholders, ensuring support for program initiatives, which led to increased program adoption and success
- Developed strategic plans, setting clear objectives and achievable milestones for the team, which enhanced team alignment and project success
- Met with project stakeholders regularly to assess progress and make adjustments, which ensured projects stayed on track and met objectives
- Championed best practices in project management, fostering a culture of continuous improvement.
- Identified program obstacles and communicated possible impacts to the team, leading to proactive solutions and minimized project delays
- Managed multiple strategic projects with numerous sub-projects or workstreams, ensuring alignment with organizational goals and timely delivery
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
Senior Investigation Specialist
Amazon
Seattle, WA
04.2016 - 01.2018
- Identified potential areas of risk within investigations by analyzing data sets for suspicious patterns or anomalies.
- Assisted with the development and implementation of new policies and procedures for the investigation unit to maintain compliance with regulations.
- Ensured timely completion of assignments by effectively managing resources, setting deadlines, and monitoring progress.
- Improved case resolution times by streamlining investigative processes and implementing best practices.
- Evaluated the performance of investigative team members, providing constructive feedback and coaching, which led to continuous improvement and enhanced team performance
- Mentored junior investigators to improve their skills and knowledge through hands-on training and guidance.
- Collaborated with federal agencies on investigations, utilizing creative problem-solving skills to enhance cross-agency communication and achieve successful case outcomes
Investigation Specialist
Amazon
Seattle, WA
08.2014 - 08.2016
- Conducted comprehensive interviews of witnesses, suspects, and informants to gather essential information for case building.
- Utilized advanced research techniques to uncover hidden information during investigations, enhancing the accuracy and depth of case findings
- Increased success rate in high-profile investigations through the establishment of effective strategies and procedures.
- Contributed to a positive team environment by sharing knowledge and expertise with colleagues, fostering collaborative problem-solving and information sharing.
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
- Developed strong relationships with local law enforcement agencies for efficient collaboration on cases.
- Reduced organizational risk by identifying potential threats through comprehensive investigative work.
- Assisted other departments as needed for cross-functional investigations, ensuring seamless cooperation and coordination among teams.
- Improved case resolution rates by conducting thorough investigations and collecting relevant evidence.
- Uncovered hidden information during investigations using advanced research techniques, enhancing case resolution efficiency
Shift/Student Manager
Aramark
Bellingham, WA
01.2011 - 01.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and work toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Scheduled staff to establish adequate coverage during peak business hours.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and ensured quality compliance with company standards for food and services, leading to enhanced customer satisfaction and adherence to safety protocols
- Worked closely with team members to schedule breaks and shifts to meet state regulations, ensuring legal compliance and smooth operational flow
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Shift/Student Manager
Sodexo
Bellingham, WA
09.2009 - 08.2011
- Promoted to a training position for Shift Manager after demonstrating strong communication and customer service skills, becoming the youngest to hold the position in the University Dining Service
- David trained for the position during his second quarter, and was a full-fledged shift manager by his third.
- Transitioned to Aramark when Sodexo lost the bid for the university's dining services in 2011, ensuring a smooth changeover by leveraging strong communication skills
Education
Bachelor of Arts - Business Administration and Management, General
Skills
- Effective team collaboration
- Prioritization and scheduling
- Analytical problem-solving
- Customer engagement
- Cash handling
- Stocking and receiving
- Conflict resolution
- Store opening and closing
Timeline
Sales Associate - Target
10.2025 - Current
Online Community Manager - Various
08.2024 - Current
Business Owner - David's Furbaby Care
08.2020 - 10.2025
Selection Specialist - Amazon
02.2019 - 08.2020
Program Manager - Amazon
01.2018 - 02.2019
Senior Investigation Specialist - Amazon
04.2016 - 01.2018
Investigation Specialist - Amazon
08.2014 - 08.2016
Shift/Student Manager - Aramark
01.2011 - 01.2014
Shift/Student Manager - Sodexo
09.2009 - 08.2011
Western Washington University - Bachelor of Arts, Business Administration and Management, General
Accomplishments
Co-Managed multiple communities simaltanously.
Grew community numbers from 1000 to 3000+ members.
Launched multiple projects in NA and other regions.
Became subject matter expert for multiple teams and main point of contact for team members overseas.
Wrote and edited multiple documents for internal staff and customer facing help pages.