David Haney
Seattle,WA
Summary
Seasoned professional with a robust background in fraud/risk investigations and business management, notably at Amazon. Excelled in enhancing case resolution rates and customer satisfaction, backed by strong problem-solving skills and reliable leadership. Achieved over 200 five-star reviews as a business owner, demonstrating exceptional customer service and organizational prowess.
Overview
16
16
years of professional experience
Work History
Sales Associate
Target
10.2025 - Current
- Cultivated customer relationships to enhance satisfaction and loyalty.
- Executed sales strategies to achieve revenue targets consistently.
- Analyzed customer feedback to improve service delivery and product offerings.
- Trained and mentored new staff in sales techniques and operational procedures.
Business Owner
David's Furbaby Care
05.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed daily operations of pet care services, ensuring high-quality service delivery.
Selection Specialist
Amazon
02.2019 - 08.2020
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Generated weekly and monthly status reports for helpful progress tracking.
Program Manager
Amazon
01.2018 - 02.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Identified program obstacles and communicated possible impacts to team.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Championed best practices in project management, fostering a culture of continuous improvement.
Investigation Specialist
Amazon
08.2014 - 04.2016
- Conducted comprehensive interviews of witnesses, suspects, and informants to gather essential information for case building.
- Utilized advanced research techniques to uncover hidden information during investigations.
- Increased success rate in high-profile investigations through the establishment of effective strategies and procedures.
- Contributed to a positive team environment by sharing knowledge and expertise with colleagues, fostering collaborative problem-solving and information sharing.
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
- Developed strong relationships with local law enforcement agencies for efficient collaboration on cases.
- Reduced organizational risk by identifying potential threats through comprehensive investigative work.
- Assisted other departments as needed for cross-functional investigations, ensuring seamless cooperation and coordination among teams.
- Improved case resolution rates by conducting thorough investigations and collecting relevant evidence.
Senior Investigation Specialist
Amazon
04.2016 - 01.2018
- Identified potential areas of risk within investigations by analyzing data sets for suspicious patterns or anomalies.
- Assisted with the development and implementation of new policies and procedures for the investigation unit to maintain compliance with regulations.
- Ensured timely completion of assignments by effectively managing resources, setting deadlines, and monitoring progress.
- Improved case resolution times by streamlining investigative processes and implementing best practices.
- Evaluated the performance of investigative team members, providing constructive feedback and coaching for continuous improvement.
- Mentored junior investigators to improve their skills and knowledge through hands-on training and guidance.
- Collaborated with federal agencies on investigations.
Shift Manager
Aramark
08.2009 - 06.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Scheduled staff to establish adequate coverage during peak business hours.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Education
Bachelor of Arts - Business Management
01-2014
Skills
- Human Resources
- Adaptive capabilities
- Honest
- Enjoy working in a team
Business management – 3 years
Customer Service – 15 years
Fraud/Risk Investigations – 3 years
Product Manager – 2 years
Team Subject Matter Expert – 3 years
Content Manager – 3 years
Training/Mentoring – 1 year
Management – 5 years
Scheduling – 150 employees for 3 years
- Problem solving skills
- Basic SQL(database language) skills
- Reliable
- Organizational skills
- Creative problem solving
- Strong verbal & written communication skills
- Logically driven
David's Furbaby Care
https://www.rover.com/members/david-h-furbaby-care-with-love/
- 77 repeat pet parents
- 100 % response rate - Usually responds in a few minutes
- 90 % bookings with photo updates
- Sends frequent updates
- Oral medication administration
- Can provide daily exercise
Reviews:
- Frances S Doggy Day Care Sep 03, 2024
David was absolutely incredible with Percy. After just one day, Percy was so incredibly excited to see David. Percy got lots of love and cuddles and playtime. One of the best sitters on Rover!
- Alicia M. Dog Boarding Aug 28, 2024
David helped us through a challenging time where our original sitter decided she couldn’t handle my dog minutes before I was leaving for the airport. He even went and picked up Tigger. Tigger always loves his time with David but this was extra helpful! Thank you, David!
- Naomi K. Dog Boarding Jul 04, 2024
David had excellent communication and was very flexible with our changing schedule. He clearly built a rapport with our pup and we felt very comfortable leaving her with David while we did tourist things. We definitely recommend.
- Tara T. Dog Boarding Apr 13, 2024
David was great at connecting with our pup, and so communicative with us. We really appreciated his timely texts, reassuring photos and willingness to accommodate our travel schedule. He’s very easy going and seems to really love working with dogs. I think our dog had a great vacation with him and Playdough (and others), while we had ours.
- Hung T. Dog Boarding Jul 10, 2023
David is very nice and responsive when accepting our booking requests and replying to our messages, so the overall process of the transaction was smooth and fast. Our dog is quite hard to handle as he had some anxiety but he had a good time staying with David and his dog Play-dough over the weekend. We will definitely book with David again!
Timeline
Sales Associate - Target
10.2025 - Current
Business Owner - David's Furbaby Care
05.2022 - Current
Selection Specialist - Amazon
02.2019 - 08.2020
Program Manager - Amazon
01.2018 - 02.2019
Senior Investigation Specialist - Amazon
04.2016 - 01.2018
Investigation Specialist - Amazon
08.2014 - 04.2016
Shift Manager - Aramark
08.2009 - 06.2014
Western Washington University - Bachelor of Arts, Business Management