Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

David Hanf

Fort Smith,AR

Summary

Accomplished Sales Account Manager with many years of experience facilitating and sustaining customer relationships. Known for superior consultation skills and service to consistently exceed sales goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Plant Manager

CSR Worldwide, LLC
05.2021 - Current
  • Increased production efficiency by optimizing plant layout and implementing process improvements.
  • Reduced costs by eliminating materials waste and unnecessary labor hours.
  • Directed employees and related programs to maximize team productivity and facility output.
  • Provided direction and leadership to all levels of employees and managers.
  • Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.

Regional Manager

Smurfit Kappa
07.2015 - 05.2021
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Established and maintained operational standards for 3 locations.

Plant General Manager

International Paper
09.2013 - 04.2015
  • Oversaw maintenance activities ensuring optimal equipment functionality which minimized unplanned downtime.
  • Led the development of long-term business plans while aligning daily operations with company vision and mission statements.
  • Streamlined workflow for increased productivity by identifying bottlenecks and implementing process improvements.
  • Conducted regular performance reviews for direct reports resulting in targeted professional development opportunities.

Recycling Sales Representative

International Paper
06.2011 - 09.2013
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Major Account Manager

Waste Management Company
05.2002 - 09.2010
  • Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
  • Exceeded annual sales targets through diligent pipeline management and strategic planning efforts.
  • Established credibility as a trusted advisor by consistently delivering on promises and maintaining open lines of communication with clients.
  • Conducted regular account reviews to identify areas for improvement and proactively address potential issues, maintaining high levels of customer satisfaction.
  • Monitored client satisfaction and prioritized issue resolution for superior customer experiences.

Municipal Sales Manager

Waste Managment
11.2000 - 05.2002
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing renewed city contracts.
  • Built long-lasting client relationships through excellent customer service and consistent followups.


District Manager

Waste Management Company
06.1997 - 11.2000
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Managed all Municipal Contracts in Northern Iowa
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.

Driver / Recycling Center Manager /Outside Sales Representative

Municipal Refuse
03.1991 - 06.1997

Education

High School Diploma -

North Iowa Area Community College
Mason City, IA
05.1991

Skills

  • Plant and warehouse operations
  • Operations Management
  • Production Scheduling
  • Performance Improvements
  • Work Delegation
  • Team building and development
  • Customer Engagement
  • Customer Relationship Management
  • Issue Resolution
  • Technical understanding
  • Key relationship development
  • Sales contracts and agreements
  • Financial Acumen
  • Problem-Solving
  • Customer Service
  • Time Management

Accomplishments

Was nominated for the Circle of Excellence Award twice while working at Waste Management

Certification

  • Negotiation Training

Timeline

Plant Manager

CSR Worldwide, LLC
05.2021 - Current

Regional Manager

Smurfit Kappa
07.2015 - 05.2021

Plant General Manager

International Paper
09.2013 - 04.2015

Recycling Sales Representative

International Paper
06.2011 - 09.2013

Major Account Manager

Waste Management Company
05.2002 - 09.2010

Municipal Sales Manager

Waste Managment
11.2000 - 05.2002

District Manager

Waste Management Company
06.1997 - 11.2000

Driver / Recycling Center Manager /Outside Sales Representative

Municipal Refuse
03.1991 - 06.1997

High School Diploma -

North Iowa Area Community College

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David Hanf