David Hanks
Durham,NC
Summary
Dedicated IT professional with extensive experience in the Army and a robust background in data storage. Adept at leveraging technical expertise and problem-solving skills to drive efficiency and innovation. Seeking to apply my experiences to a challenging new role.
Overview
20
20
years of professional experience
Work History
Cloud Solutions Architect
NETAPP
Raleigh, NC
02.2022 - 07.2024
- Experienced and results-oriented professional skilled in on-premises and cloud solutions
- Proven ability to collaborate with cross-functional teams to drive successful cloud deployments
- Expertise in analyzing client requirements and delivering innovative cloud solutions that optimize performance and cost efficiency
- Provides pre-sales technical support, product demonstrations, and orchestrates proof-of-concept with customer production and disaster recovery workloads
- Implementation of SaaS based ransomware solutions that monitor and detect anomalies in user behavior, and build automated response policies
- Committed to staying updated with the latest technologies and industry trends to provide cutting-edge solutions that align with strategic goals
- Collaborate with sales, customer success, account managers throughout the sales cycle to ensure customer retention and satisfaction
- Skilled in architecting and implementing scalable, secure, and highly available cloud infrastructures in GCP, AWS, and Azure
IT Field Representative
NIELSEN TV RATINGS
Los Angeles, CA
01.2014 - 02.2022
- Establish and maintain long-term relationships with randomly selected panel members, ensuring high customer satisfaction
- Install, troubleshoot, and maintain proprietary data collection computers within a closed network, ensuring accurate analytics
- Educate and coach customers on equipment operation, security procedures, and participation responsibilities to ensure optimal performance and data integrity
- Incentivize techniques and resolve customer issues to motivate and maintain cooperation, including soliciting additional participation
- Prioritize, schedule, and complete tasks in assigned territories, assist team members, and meet objectives and performance goals
- Maintain company assets, such as in-home networking software and equipment, and accurately collect and report panel demographics and audience information with integrity.
IT Specialist - MOS 25B
UNITED STATES ARMY
Los Alamitos, CA
08.2013 - 09.2021
- Led network system installation, upgrades, and changes to ensure reliable and secure communications infrastructure
- Provided comprehensive technical support to end users, effectively troubleshooting and resolving hardware, software, and network issues
- Trained soldiers on radio operations and protocols, enhancing unit readiness and operational efficiency
- Managed and resolved computer hardware and software issues, including the dissemination of classified and unclassified information
- Conducted classroom training for Tactical Operations Center (TOC) networking plans, which were successfully executed during field exercises.
Quality Technical Lead/ Field Technician
DTT SURVEILLANCE (DTiQ)
Los Angeles, CA
09.2005 - 08.2013
- Provided comprehensive technical support nationwide for customers and field technicians to ensure installations and post-installation requirements are met
- Held three positions within the company: Field Technician, Technical Support Lead, and Quality Technical Lead
- Led a team in performing quality assurance on newly installed and replacement surveillance, point of sales integration, audio recording devices, and software installation
- Monitored and coordinated daily activities of the department, ensuring constant communication, tracking daily stats, and distributing tasks evenly throughout the team
- Managed escalated issues related to failed equipment and coordinated dispatch requests
- Installed and repaired CCTV equipment in multiple states, including running and terminating CAT5, coaxial, siamese and audio cables according to city and state codes
- Maintained vehicle and equipment inventory while reporting expenses to complete tasks.
Transportation Security Officer
Transportation Security Administration, TSA
Los Angeles, California
01.2005 - 09.2005
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Adhered to established operational guidelines and procedures for conducting searches.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Communicated effectively with team members while performing duties under pressure.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
Education
Information Technology -
US ARMY SIGNAL SCHOOL
Ft. Gordon, GAComputer Science -
CERRITOS COLLEGE
Cerritos, CASkills
- Virtualization Technologies
- Network Security
- IT Service Management
- Disaster Recovery
- Application security
- Cost Management
- Network Configuration
- Stakeholder Communication
- Compliance and Regulations
- Problem-solving Abilities
- Customer Satisfaction
- Effective Communication
- Adaptability and Flexibility
- Professionalism
- Equipment Troubleshooting
- Analytical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Self Motivation
- Cloud Technologies
Industry Certifications
- GOOGLE CLOUD PLATFORM - Cloud Digital Leader
- AMAZON WEB SERVICES - AWS Certified Cloud Practitioner
- MICROSOFT - Microsoft Azure Fundamentals
- NETAPP - NetApp Certified Technology Associate
Timeline
Cloud Solutions Architect
NETAPP
02.2022 - 07.2024
IT Field Representative
NIELSEN TV RATINGS
01.2014 - 02.2022
IT Specialist - MOS 25B
UNITED STATES ARMY
08.2013 - 09.2021
Quality Technical Lead/ Field Technician
DTT SURVEILLANCE (DTiQ)
09.2005 - 08.2013
Transportation Security Officer
Transportation Security Administration, TSA
01.2005 - 09.2005
Information Technology -
US ARMY SIGNAL SCHOOL
Computer Science -
CERRITOS COLLEGE