David Hardt
Stephens City,VA
Summary
Customer-oriented Store Manager offering over 29 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and managers.
Overview
29
29
years of professional experience
Work History
Online Business Manager - Antiques / Collectibles
Self Employed Web
Stephens City, VA
06.2019 - Current
- Managed online retail store grossing $250,000 yearly sales.
- Determined price schedules and discount rates.
- Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.
- Directed and coordinated products, services and sales activities.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Resolved customer complaints regarding sales and service.
Store Manager
Walmart Supercenter
Winchester, Virginia
08.2008 - 07.2019
- Store Annual sales $120 million per fiscal year
- Managed a staff of over 250 team members and a 12 person salaried management staff
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Interviews and hires employees, completes performance reviews, and provides performance improvement guidance.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delegates tasks and empowers a team of 320 employees to take responsibility for roles and goals through accountability and regular feedback.
- Motivates and coaches employees in the development of customer service skills and techniques to build and maintain positive customer experiences and relationships.
- Forecasts sales goals and organizes employee work schedules to guarantee sufficient staffing levels.
- Addresses and resolves any employee or team issue in a manner that emphasizes the mission, guiding principles, and values of the organization.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Store manager
Walmart Supercenter
Manassas, Virginia
05.2006 - 07.2008
- $70 million in annual sales per fiscal year
- Works with a very diverse workforce.
- Over 20 different ethnic backgrounds of associates from all over the world.
Store Manager
Walmart Supercenter
Warrenton, Virginia
11.2004 - 05.2006
- $60 million in annual sales per fiscal year
Store manager
Walmart Supercenter
Manassas, Virginia
11.2001 - 11.2004
- Store annual sales $60 million per fiscal year
Co-manager
Walmart Supercenter
Tyler, Texas
10.2000 - 11.2001
Assistant manager
Walmart Supercenter
Tyler, Texas
09.1998 - 10.2000
Assistant manager
Walmart Supercenter
Mineola, Texas
06.1997 - 09.1998
Assistant manager
Walmart Supercenter
Bellmead, Texas
07.1995 - 06.1997
Education
High School Diploma -
Jacksonville High School
Jacksonville, Texas06.1991
Skills
- Business Development
- Employee Management
- Coaching and Mentoring
- Team Building and Leadership
- Fiscal Management
- Customer Service
- Policy Implementation
- Retail Operations Management
Timeline
Online Business Manager - Antiques / Collectibles
Self Employed Web
06.2019 - Current
Store Manager
Walmart Supercenter
08.2008 - 07.2019
Store manager
Walmart Supercenter
05.2006 - 07.2008
Store Manager
Walmart Supercenter
11.2004 - 05.2006
Store manager
Walmart Supercenter
11.2001 - 11.2004
Co-manager
Walmart Supercenter
10.2000 - 11.2001
Assistant manager
Walmart Supercenter
09.1998 - 10.2000
Assistant manager
Walmart Supercenter
06.1997 - 09.1998
Assistant manager
Walmart Supercenter
07.1995 - 06.1997
High School Diploma -
Jacksonville High School