David Hardy
Fort Worth,TX
Summary
Accomplished Supervisor of Operations at FedEx Freight, adept in operational planning and team leadership. Streamlined processes to enhance efficiency, fostered a collaborative environment, and ensured safety compliance. Excelled in logistics oversight and staff evaluation, significantly improving workplace productivity and operational standards. Skilled in MS Office, with a proven track record in problem-solving and mentoring.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
FedEx Freight
01.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Road Driver
FedEx Freight
09.2014 - 12.2021
- Provided exceptional service by closely following specific customer requests regarding handling of their packages.
- Enhanced customer satisfaction by delivering shipments on time and in excellent condition.
- Collaborated with dispatchers for timely pick-ups and drop-offs, ensuring accurate delivery information.
- Demonstrated adaptability by adjusting routes as needed due to unforeseen circumstances or changes in client needs.
- Navigated through various weather conditions and road hazards, prioritizing safety at all times.
- Participated in ongoing training programs to stay up-to-date on industry regulations and best practices.
- Managed paperwork accurately, including logs, invoices, and delivery confirmations.
- Kept a clean driving record while maintaining high levels of professionalism during long hours on the road.
Education
Associate of Science - Business Administration
Harrisburg Area Community College
Harrisburg, PA06-2021
High School Diploma -
Juniata High School
Mifflintown, PA01-2009
Skills
- Team leadership
- Operational planning
- Staff evaluation
- Safety procedures
- Coaching and mentoring
- Problem-solving
- Logistics oversight
- Warehouse operations
- MS office
Accomplishments
- Earned the “Bravo Zulu” Award in 2024 for reducing cost and decreased claims from clients.
- Earned the “10 Year Safe Driving” Award in 2018.
- Used Microsoft Excel to develop a team productivity tracker.
- Supervised team of 6 staff members.
- Promoted to Supervisor of Operations after 8 years with the company.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Supervisor of Operations
FedEx Freight
01.2022 - Current
Road Driver
FedEx Freight
09.2014 - 12.2021
Associate of Science - Business Administration
Harrisburg Area Community College
High School Diploma -
Juniata High School
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