David Hardy

• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Designed and produced a multitude of motion graphics, video ads, and promotional materials, enhancing brand visibility across multiple platforms.
• Developed targeted advertisements in specialized formats for social media, print, and digital campaigns, increasing engagement and conversion rates.
• Provided technical support for internal teams and clients, troubleshooting software and marketing tool issues to ensure seamless campaign execution.
• Collaborated with leadership to align creative content with broader business goals, maintaining consistency across branding, messaging, and campaign rollouts.
• Streamlined marketing workflows by introducing new tools and content strategies, boosting team efficiency and overall campaign impact.

• Manage inbound and outbound customer calls to address inquiries, complaints, and issues with products or services.
• Provide accurate information and resolve customer issues efficiently, improving customer satisfaction and loyalty.
• Utilize CEW software to document customer interactions, track issues, and update account details.
• Achieved a 95% customer satisfaction rating based on feedback surveys.
• Meet or exceed individual and team performance metrics, including call handling time, first call resolution, and customer feedback scores.
• Handle customer complaints by using active listening and effective problem-solving strategies to achieve positive resolutions.
• Collaborate with team members and managers to identify opportunities for process improvements.
• Skills
• Strong verbal and written communication skills
• Active listening and problem-solving
• Customer relationship management (CRM) software proficiency
• Conflict resolution and de-escalation techniques
• Time management and multitasking abilities
• Data entry and record-keeping accuracy
• Ability to handle high call volume
• Knowledge of product and service offerings
• Adaptability to changing environments

• SKILLS
• Organized and attended events to promote products and services to potential customers.
• Met and exceeded daily and weekly sales targets to contribute to overall business success.
• Responded to customer questions and objections to address concerns and build rapport.
• Developed and maintained positive relationships with community members.
• Distributed pamphlets and other informational literature on voting candidates.
• Communication: Excellent verbal and written communication skills, adept at speaking with diverse groups of people.
• Persuasion & Negotiation: Skilled in influencing others, overcoming objections, and delivering compelling messages.
• Data Collection: Experience in gathering, organizing, and inputting data into CRM or other database systems.
• Time Management: Ability to handle multiple tasks and work efficiently under tight deadlines.
• Customer Service: Strong ability to provide friendly, professional, and effective support to community members and clients.
• Team Collaboration: Work well in both independent and team-based settings to achieve organizational goals.
• Interacted with and educated 5000 voters in Texas area to promote voting campaign.

• Operated and maintained Army tactical communication systems, ensuring secure and reliable voice and data transmission.
• Conducted routine maintenance and troubleshooting of radio frequency (RF) systems, satellite communications (SATCOM), and network equipment.
• Provided technical support and training to soldiers on the use and repair of communication equipment, improving operational efficiency.
• Installed and configured radio and satellite systems for critical missions in various environments, ensuring continuous connectivity in the field.
• Monitored network performance, detected issues, and implemented corrective actions, reducing downtime.
• Ensured all communication equipment complied with military specifications, safety standards, and operational requirements.
• Maintained an inventory of communication equipment and managed the accountability of parts, tools, and devices.
• Assisted in managing secure communications in combat and non-combat operations, including convoy support and command center operations.
• Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
• Supervised and assisted with battlefield signal support systems and terminal devices.
• Tested signal-level equipment for operational performance within prescribed tolerances.
• Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
• Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
• Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
• Utilized technical equipment to monitor network status in operational environments.
• Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
• Installed new wiring and networking hardware in existing facilities and within new construction.
• Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
• Updated hardware and software platforms by implementing automation and efficiency improvements.
• Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
• Created, aligned, and optimized electrical instrumentation and testing equipment.

• Operated range of heavy equipment on regular basis with advanced skill.
• Operated machining equipment safely with team of operators.
• Met project demands consistently through careful and consistent operation of heavy equipment.
• Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
• Used forklift to lift pallets and heavy items into trucks.
• Loaded and strapped shipments into place on trucks.
• Unloaded packages with care and placed in proper staging area.
• Assisted other team members in navigating large loads.
• Unloaded items and goods from trucks into main storage area for transfer to shelves.
• Operated pallet jacks and forklifts to aid in safe transport of heavy items.
• Sorted and properly arranged items.
• Kept facilities clean and organized to promote safe work environments and avoid injuries.
• Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
• Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.

Roofing

• Inspected roofs and identified deficiencies for repair cost estimation.
• Installed, repaired, and replaced single-ply roofing systems.
• Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
• Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
• Performed patching and resealing of roofs to provide maintenance, repairs and protection.
• Installed chimney flashing, gutters and other roof components to direct smoke away and offer protection from elements.
• Followed manufacturer instructions and specifications to perform proper installation.
• Fastened composition shingles and sheets to roof with asphalt, cement and nails.
• Operated variety of tools and equipment to safely and efficiently perform tasks.
• Cleaned up work areas upon completion of projects.
• Removed and replaced damaged drywall to complete repair and restoration projects.
• Applied skills in taping, sanding and finishing drywall to meet project specifications.
• Accurately took measurements and made calculations for precise cutting and fitting of material.
• Adjusted window frames to provide exact fit of new window panes.
• Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
• Inspected problem roofs to determine best repair procedures.

• Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
• Followed supervisor instructions to complete tasks on time.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Stepped into additional roles during busy times to boost coverage of important stations.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
• Inspected dishwashing equipment and reported issues to supervisor.
• Monitored dishwashing machines for proper functioning.
• Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
• Stored dishes, utensils and kitchen equipment in proper locations.
• Gently moved glassware, crystal, and other delicate items to prevent breakage.
• Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.

• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Communicated closely with servers to fully understand special orders for customers.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Maintained food safety and sanitation standards.
• Measured, weighed, and mixed appropriate ingredients according to recipe directions.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Cleaned and maintained tools, equipment and worksites.
• Loaded and unloaded materials onto trucks and trailers.
• Assisted in digging, trenching and backfilling trenches and foundations.
• Helped with erecting scaffolding and ladders.
• Followed instructions and safety protocols to prevent accidents and injuries.
• Mixed and poured concrete for variety of projects.
• Used variety of hand and power tools to complete tasks.
• Loaded and unloaded materials and equipment onto and off construction sites.
• Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
• Managed safe and efficient use of tools and equipment on construction sites.
• Provided labor support to carpenters, masons and other skilled trades.
• Dug trenches, backfilled holes and compacted earth to prepare for new construction.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Operated forklifts and boom lifts to complete various tasks.
• Inspected tools and equipment to maintain safety and efficiency.