David Hardy II
Lancaster,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adept at installing network components, adding new lines and configuring components. Sets up, troubleshoots and optimizes peripheral devices.
Proficient in updating software and hardware to meet performance demands. Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.
Resolute Correctional Sergeant known for high productivity and efficient task completion. Skilled in crisis management, operational oversight, and team leadership. Excel at communication, problem-solving, and adaptability, employing these soft skills to manage complex situations effectively and maintain safety and order within correctional facilities.
Overview
20
20
years of professional experience
Work History
Correctional Sergeant
Ohio Department Of Rehabilitation And Correction
London, OH
01.2023 - Current
- Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
- Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
- Ensured compliance with departmental policies, regulations and procedures.
- Reviewed incident reports and other documentation submitted by subordinates.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
- Interacted with community organizations to facilitate reintegration programs for released inmates.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Facilitated communication between inmates, family members, attorneys and other external parties.
- Enforced discipline among inmates according to established rules and regulations.
- Conducted random searches for contraband items such as weapons or drugs.
- Assisted in training new correctional officers on proper security protocols and procedures.
- Communicated information regarding security, safety and operations through chain of command.
- Prepared written reports concerning inmate's misconduct.
- Diffused disruptive behavior by verbal interventions.
Correctional Officer
Ohio Department of Rehabilitation and Correction
London, OH
04.2019 - 01.2023
- Administrative Safely transported inmates to and from work sites.
- Inspected cells and conducted random searches of common areas.
- Apprehended escapees safely while following proper techniques.
- Implemented defensive tactics and physical restraints to maintain safety and security of Madison facility.
- Maintained correct physical head count at all times.
- Completed administrative protocols during emergency situations.
- Promoted rehabilitation of offenders and maintained safety of staff and residents.
- Instructed inmates on work detail and oversaw work-site transportation.
- Transported inmates to and from work sites with optimal security procedures.
- Supervised inmates during day-to-day activities.
- Assigned inmates to open and appropriate housing units.
- Conducted internal security checks to ascertain inmate safety.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Maintained daily logs of shift activity.
- Applied non-violent response tools and physical restraint during problematic situations.
- Recommended further treatment strategies and diagnostic efforts for inmates.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Maintained appropriate control, security and well-being over those detained.
- Assisted in restraining violent and unruly inmates.
- Observed and directed inmates during recreation, visits, telephone and shower time.
- Attended regular trainings and maintained appropriate certifications.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Contributed to treatment staffing team developing rehabilitative program for juveniles.
- Maintained clear and open communications with all facility areas to support efficient and safe operations.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
- Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
Builder Technician
Guardian Protection Services
Cincinnati , OH
02.2018 - 04.2019
- Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Determined optimal construction requirements and site plans.
- Consulted with design, building and engineering teams to discuss and resolve conflicts effectively.
- Organized records and facilitated inspections to comply with legal side of each construction.
- Collaborated with owners during building process to maintain unique vision.
- Supervised material usage and contractor hours to keep projects in line with budgets.
- Analyzed job sites daily to mitigate risks for workers and visitors.
- Recorded supplies, parts, equipment and employee work hours for every job.
- Reported to supervisors weekly regarding project progress, site problems and labor status.
- Obtained specifications and directed work for multiple construction crews.
Technology Technician
AT&T Inc.
Columbus, OH
06.2012 - 02.2018
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Repaired hardware components on networks, including firewalls, routers and home devices.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
- Developed training materials, conducted webinars and authored wikis for user training and support use.
- Assisted in technical support process refinement to improve customer service and support.
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Maintained inventory of IT supplies by checking and documenting levels regularly.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Performed daily maintenance of computer systems to keep network processes fluid.
Account Manager
Rent 2 own
Lancaster , OH
06.2010 - 06.2012
- Increased revenue by cultivating and securing new accounts, while providing value-added services to existing clients.
- Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
- Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
- Streamlined operational efficiencies by developing customer service protocols and standards.
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory.
- Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
- Improved profitability by developing pipeline using multiple sales penetration strategies.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Developed and delivered new business requisitions through business-to-business sales and trade shows.
- Saved costs by negotiating product prices and equalizing freight rates.
- Alleviated costs by negotiating product prices and equalizing freight rates.
- Enhanced market penetration through competitive analysis and customer satisfaction surveys.
- Updated account plans based on changing markets, customer conditions and competitor activity.
- Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Adjusted financial schedules and prices by applying supply management department cost information.
- Maintained compliance with export guidelines and international standards.
- Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.
- Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Assistant Store Manager
Rent A center
Lancaster , OH
06.2007 - 06.2010
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Police Officer
Bradenton Police Department
Bradenton, FL
08.2004 - 03.2005
- Apprehended suspects, prepared case reports, and testified in numerous courtroom hearings.
- Served active warrants and subpoenas.
- Directed traffic during emergency and congested situations to promote public safety and facilitate vehicular flow.
- Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
- Analyzed traffic accidents and general traffic surveys.
- Executed search warrants, affidavits and other legal documents.
- Improved community safety by conducting field sobriety tests and investigating DUIs and vehicle accidents.
- Prepared cases for trial and appeared and testified in court as witness.
- Reviewed and evaluated evidence to determine validity and admissibility for court hearings.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
- Wrote reports on arrests made, activities performed and unusual incidents observed.
- Mediated domestic-related disturbances and protected victims from harm.
- Performed comprehensive searches of people and property to identify controlled substances or contraband.
- Mitigated risk and accurately analyzed and evaluated criminal prosecutory information while processing crime scenes.
- Wrote detailed arrest and accident reports.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Investigated vehicular or roadway-related accidents, assisting persons involved and notifying additional authorities as necessary.
- Patrolled designated districts in patrol cars, on bicycles and on foot.
- Cultivated working relationships with school staff and students to build trust and communication.
- Issued warnings and citations for traffic violations.
- Adhered to all safety protocols and properly handled all equipment, weapons and materials.
- Partnered with investigator convict area physicians for illegally obtaining and selling prescription medications.
- Cultivated working relationships with colleagues, executives and community members to build trust and communication.
- Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
- Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
- Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops.
- Searched vehicles, buildings, homes and property for evidence and stolen property.
- Diffused tense situations by remaining calm.
- Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
- Responded to major interstate vehicular accidents with fatalities or serious injuries.
- Sustained safety protocol and monitored proper, cost-effective and safe handling usage of equipment, weapons and materials.
- Investigated criminal and traffic offenses.
- Organized and recorded facts to prepare incident reports.
- Responded to and investigated security and burglar alarms.
- Responded quickly to dispatch and took appropriate action at crime and disaster scenes.
- Responded quickly to dispatch, taking appropriate action at crime and disaster scenes.
- Assessed officer conduct and complaints to identify and address issues with unprofessionalism, performance or criminal activity.
- Testified under oath in administrative hearings and criminal court cases.
- Monitored and investigated suspicions persons and situations and unusual activities.
Education
Associate of Applied Science - Information Technology
Kaplan College - Columbus
Columbus, OH5 2012
High School Diploma -
South East High School
Bradenton, FL4 2003
Criminal Justice
Eastern Gateway Community College
Steubenville, OH2022
Associate of Applied Science - Criminal Justice
Eastern Gateway Community College
Steubenville, OH05-2022
Bachelor of Science - Criminal Justice
Franklin University
Columbus, OHSkills
- Restraint techniques
- Inmate rights
- Evidence preservation
- Armory and key control
- File and record maintenance
- Trained in defensive tactics
- Observation
- Excellent problem solver
- State and federal laws knowledge
- Non-violent intervention
- Strategic planning and organization
- First aid and CPR certified
- Ethical standards of conduct
- Courtroom practices familiarity
- Booking procedures
- Occupational hazards and safety precautions
- Behavioral disorders familiarity
- CCTV monitoring
- Inmate rights
- Firearm Basic Training
- Technical Troubleshooting
- Infrastructure planning and design
- Equipment Configuration
- Hardware and software configurations
- Network operations
- Hardware Installation
- Network Security
- Microsoft Office proficiency
- Verbal and written communication
- Effective Communication
- Cable termination
- Time management abilities
- Root Cause Analysis
- Decision-Making
- Analytical Skills
- Multitasking
- Component Installation
Timeline
Correctional Sergeant
Ohio Department Of Rehabilitation And Correction
01.2023 - Current
Correctional Officer
Ohio Department of Rehabilitation and Correction
04.2019 - 01.2023
Builder Technician
Guardian Protection Services
02.2018 - 04.2019
Technology Technician
AT&T Inc.
06.2012 - 02.2018
Account Manager
Rent 2 own
06.2010 - 06.2012
Assistant Store Manager
Rent A center
06.2007 - 06.2010
Police Officer
Bradenton Police Department
08.2004 - 03.2005
Associate of Applied Science - Information Technology
Kaplan College - Columbus
High School Diploma -
South East High School
Criminal Justice
Eastern Gateway Community College
Associate of Applied Science - Criminal Justice
Eastern Gateway Community College
Bachelor of Science - Criminal Justice
Franklin University