Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Hartzell

Saint Catharine,KY

Summary

Safety-conscious Digital and conventional Binder Operator proficient in operating binding and gluing equipment. Examines documents for defects, performs troubleshooting and maintains supply of essential materials. Strong mechanical aptitude with in-depth knowledge of different paperweights, sizes, kinds and colors. Detail-oriented operator comfortable performing physically enduring tasks such as lifting, shifting and transporting goods. Offering 3-year background operating, cleaning, repairing and maintaining various bindery machineries. Committed to maintaining good housekeeping and safe working conditions. Dependable and effective at adhering to safety and quality standards while operating and maintaining binding equipment. In-depth understanding of product inspection and quality control. Ready to bring 3 years of experience in related roles to secure long-term career opportunity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Lead Digital Binder Operator

Quad Graphics
05.2018 - 01.2021
  • Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
  • Checked all finished products to detect and correct uneven paper edges and dimensional errors.
  • Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
  • Used glue machines to glue endpapers, bindings, backings and signatures.
  • Used cutting and trimming machines to trim edges of books to appropriate size.
  • Checked final products for quality and durability, ensuring high-quality and long-lasting work.
  • Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
  • Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
  • Trimmed book edges using cutting machines and hand cutters.
  • Trained new hires in quality and productivity standards to maximize team effectiveness.
  • Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
  • Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
  • Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.

Sales Representative

Nissan On Nicholasville
08.2016 - 10.2017
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Collaborated with cross-functional teams to identify and address customer needs.

Sales Associate

Wildcat Ford Lincoln Mercury
06.2012 - 03.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

No Degree -

Blue Grass Community College
Lexington, KY

GED -

East Jessamine High School
Nicholasville, KY
2005

Skills

  • Complex Problem-Solving
  • Customer Satisfaction
  • Conveyor Systems
  • Equipment Requisition
  • Maintenance Tasks
  • Effective Planning
  • Production Planning
  • Active Listening
  • Quality Processes
  • Machine Operations
  • Maintaining Quality Assurance Standards
  • Management of Personnel Resources
  • Work Order Review
  • Technical Documentation
  • Coordinating Work Orders
  • Assembly Instructions
  • Quality Production
  • Operation and Control
  • Current Good Manufacturing Practices (CGMP)
  • Production Processes
  • Systems Evaluation
  • Production Standards
  • Product Specifications
  • Routine Inspections
  • Error Spotting
  • Bookbinding Repair Skills
  • Power Plant Equipment
  • Maintaining Clean Work Areas
  • Equipment Efficiency
  • Special Instructions
  • Parts Cleaning
  • Creative Solutions
  • Equipment Safety
  • Waste Reduction
  • Team Meetings
  • Quality Standards
  • Hazardous Waste Handling
  • Clean Equipment
  • LARS Expertise
  • Operational Improvements
  • Closing Procedures
  • Basic Maintenance
  • Production Logs
  • Safe Work Practices
  • Minor Repairs
  • Cleaning Services
  • Maintaining Components
  • Hand and Machine Tools
  • Customer Needs Assessments
  • Production Goals
  • Learning Strategies
  • Project Specifications
  • Handling Procedures
  • Basic Mathematical Abilities
  • Inspection Processes
  • Production Efficiency
  • Project Deadlines
  • Job Specifications
  • Customer Deliveries
  • Risk Management
  • Measuring and Sizing
  • Order Supplies
  • General Housekeeping
  • Time Management
  • Schedule Maintenance
  • Critical Thinking
  • Lockout and Tagout Processes
  • Reading Comprehension
  • Bindery Software Proficiency
  • Shrink Wrapping
  • Equipment Operations
  • OSHA Requirements
  • Quality Checks
  • Daily Logs
  • Equipment Assembly
  • Work Assignments
  • Customer Relationships
  • Workplace Safety
  • Hand Trucks
  • Safety Guidelines
  • Microsoft Excel

Timeline

Lead Digital Binder Operator

Quad Graphics
05.2018 - 01.2021

Sales Representative

Nissan On Nicholasville
08.2016 - 10.2017

Sales Associate

Wildcat Ford Lincoln Mercury
06.2012 - 03.2015

No Degree -

Blue Grass Community College

GED -

East Jessamine High School
David Hartzell