Summary
Overview
Work History
Education
Skills
Professional Background
Timeline
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David Haslam

Holyoke,United States

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

21
21
years of professional experience

Work History

Store Manager, RX

CVS/pharmacy
03.2022 - Current
  • Expanded skills in HR management, customer service, team leadership, and professional development.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Pharmacy Technician

CVS/pharmacy
02.2014 - Current
  • Acquired Pharmacy Technician license in the State of Massachusetts, expanding skills to work in the pharmacy
  • Demonstrated proficiency in team collaboration and customer service in a healthcare setting.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Assistant Store Manager, RX

CVS/pharmacy
05.2020 - 03.2022
  • Led in-store COVID vaccine initiatives in January 2021, showcasing leadership and adaptability
  • Continued initiative in building community relationship, and team building on awareness from the pandemic.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Pharmacy Scheduler

CVS/pharmacy
09.2018 - 05.2020
  • Processing payroll, managing Pharmacist schedules, and addressing scheduling requests in four markets in Connecticut
  • Acquired Pharmacy Technician License in the State of Connecticut
  • Developed strong organizational and managerial skills.

Shift Supervisor

CVS/pharmacy
07.2006 - 01.2018
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.

Cashier

CVS/pharmacy
01.2003 - 07.2006
  • Started as a cashier, gaining valuable experience in cash management
  • Developed and demonstrated strong customer service skills and teamwork.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Science - Business Management

Holyoke Community College
Holyoke, MA
06.2009

Skills

  • Customer Relations
  • Problem-Solving
  • Multitasking and Organization
  • Outstanding communication skills
  • Social Media Platforms
  • Data Entry

Professional Background

  • Experienced retail professional with a proven track record of success spanning over 20 years within the CVS/pharmacy organization. Currently serving as Store Manager in Chicopee, Massachusetts, showcasing expertise in HR management, customer service, team leadership, and professional development. Adept at fostering a positive work environment and driving operational excellence.


  • Previously, excelled as an Assistant Store Manager in Holyoke, Massachusetts, where I spearheaded in-store COVID vaccine initiatives, demonstrating strong leadership and adaptability during challenging times. Additionally, played a pivotal role in community relationship-building and team development in response to pandemic-related needs.


  • Prior roles include Pharmacy Scheduler in Hartford, Connecticut, overseeing payroll processing and managing pharmacist schedules across multiple markets. Earned Pharmacy Technician Licenses in both Massachusetts and Connecticut, leveraging comprehensive organizational and managerial skills to streamline operations effectively.


  • In addition to professional achievements, actively contribute to the community as a member of the St. Patrick's Committee of Holyoke, serving as co-chair of several subcommittees, including social media and event planning, leveraging diverse skills to support community initiatives.

Timeline

Store Manager, RX

CVS/pharmacy
03.2022 - Current

Assistant Store Manager, RX

CVS/pharmacy
05.2020 - 03.2022

Pharmacy Scheduler

CVS/pharmacy
09.2018 - 05.2020

Pharmacy Technician

CVS/pharmacy
02.2014 - Current

Shift Supervisor

CVS/pharmacy
07.2006 - 01.2018

Cashier

CVS/pharmacy
01.2003 - 07.2006

Associate of Science - Business Management

Holyoke Community College
David Haslam