David Hawkins
MO
Summary
Proven to enhance operational efficiency and tenant satisfaction at First Morgan, I leverage strong problem-solving abilities and facilities management expertise. By implementing innovative maintenance programs and fostering team collaboration, I've significantly improved service quality standards, evidenced by a 30% increase in tenant retention. My adaptability and strategic planning skills ensure continuous improvement in fast-paced environments. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Building Tech.
First Morgan
09.2017 - 03.2021
- Completed daily walk-through of property and verified aesthetically pleasing environment with fully functioning equipment and amenities.
- Developed comprehensive emergency preparedness plans to ensure the safety of all occupants during unforeseen events.
- Responded to requests for building use and escorted external visitors to appropriate spaces.
- Collaborated with cross-functional teams on facility upgrades, ensuring smooth transitions during construction phases without disrupting day-to-day operations.
- Increased safety by conducting regular inspections of all facilities and addressing potential hazards proactively.
- Monitored compliance with local building codes, regulations, and industry best practices to maintain a safe environment for occupants.
- Implemented preventative maintenance programs for long-term asset preservation and reduced repair expenses.
- Submitted facility evaluations and cost estimates for maintenance and repair issues to senior management.
- Trained building and maintenance personnel and equipped team with necessary supplies and budget to perform jobs with excellence.
- Established strong working relationships with tenants by providing exceptional customer service throughout their lease terms.
- Enhanced tenant satisfaction through timely maintenance, prompt communication, and proactive problemsolving.
- Streamlined processes for work order management, leading to quicker response times and higher tenant satisfaction rates.
- Improved building efficiency by implementing energy-saving measures and optimizing space utilization.
- Coordinated with contractors, vendors, and architects on major renovation projects to ensure quality results within budget constraints.
- Managed facility access and organized activity and building setup according to facility schedule.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Created reports, presentations and other materials for executive staff.
Assistant Store Manager
Family Dollar
08.2015 - 05.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Construction Worker
Gunthurman Group
11.2014 - 11.2016
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
- Negotiated with suppliers to secure materials at competitive prices, impacting bottom line positively.
- Implemented innovative construction techniques, enhancing overall project quality.
- Utilized advanced tools and machinery to expedite construction processes, meeting tight deadlines.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Helped with door and window installations.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Helped with erecting scaffolding and ladders.
- Installed drywall, siding and other structural components.
- Operated forklifts and boom lifts to complete various tasks.
Operations Management Supervisor
Six Flags Mid America
02.2011 - 11.2015
- Implemented quality control measures to ensure consistent product quality across all stages of production or service delivery processes.
- Implemented effective communication strategies within the team, promoting a positive work environment and increased collaboration.
- Managed cross-functional teams to ensure seamless coordination between departments for optimal results.
- Monitored key performance indicators to track progress towards company goals, making necessary adjustments to stay on target.
- Fostered a culture of continuous improvement among team members through regular feedback sessions and recognition programs.
- Optimized supply chain management, establishing strong relationships with vendors and negotiating favorable contract terms.
- Enhanced employee productivity with hands-on training and regular performance evaluations.
- Collaborated with other supervisors on long-term strategic planning initiatives, contributing valuable insights from an operations perspective.
- Improved operational efficiency by streamlining processes and implementing best practices in operations management.
- Advised senior leadership on resource allocation decisions based on thorough analysis of operational needs and priorities.
- Mentored and coached junior team members, empowering them to take on increased responsibilities and advance in their careers.
- Achieved higher customer satisfaction ratings by ensuring timely delivery of products and services.
- Coordinated emergency response plans for various scenarios, ensuring preparedness across all levels of the organization.
- Oversaw daily operations of the facility, addressing any issues promptly to maintain a safe working environment for all employees.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Interceded between employees during arguments and diffused tense situations.
Education
Railroad Safety Maintenance And Repair - Railroad Track Repair
US Army
Newport News, VA06.1995
Tactical Satelite Communications Expert - Communications
US Army
United States08.1986
High School Diploma -
South County Technical High School
Sunset Hills Mo.05.1986
Skills
- Capital Improvement
- Environmental Health
- Work Order Management
- Technical knowledge
- Building Maintenance
- Emergency Preparedness
- Security management
- Facilities Management
- Construction Oversight
- Energy management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Planning and Prioritization
- Relationship Building
- Team Coordination
- Flexible Schedule
- Training and Orientation
- Task Prioritization
- Work Planning and Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Records and Database Management
- Goal Setting
- Professionalism
- Staff Management
- Document Review
- Interpersonal Communication
- Strategic Planning
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Administrative Support
- Administrative background
- Documentation and control
- Administrative Management
- Vendor relationships
- Report Writing
- Professional Demeanor
- Problem-solving aptitude
- Workflow Planning
- Company Representation
- Electronic Filing Systems
- Bookkeeping
- Hiring and Terminations
- Negotiation
- Facility Maintenance
- Performance Evaluations
- Operational Reporting
- Operational Improvements
- Customer Satisfaction Evaluation
- Credit and collections
- Service Quality Standards
- Policy and procedure modification
- Analytical Skills
Timeline
Building Tech.
First Morgan
09.2017 - 03.2021
Assistant Store Manager
Family Dollar
08.2015 - 05.2018
Construction Worker
Gunthurman Group
11.2014 - 11.2016
Operations Management Supervisor
Six Flags Mid America
02.2011 - 11.2015
Railroad Safety Maintenance And Repair - Railroad Track Repair
US Army
Tactical Satelite Communications Expert - Communications
US Army
High School Diploma -
South County Technical High School
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