Summary
Overview
Work History
Education
Skills
Qualification Highlights
Community Service
Community Involvement
Timeline
Generic

David Hawks

Cranston,RI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Analyst II Business Process Transactions

MetLife/DXC
12.2014 - Current
  • Creates legal binding correspondence for policyholders and third parties for NEF and MetLife contracts
  • Supports the call center when they call with questions or concerns on policies
  • Terminates life insurance policies while combating fraudulent attempts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Provided professional services and support in a dynamic work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Multi-Product Consultant

MetLife
07.2006 - 12.2014
  • Handled inbound calls from new and existing policy owners, MetLife agents, and Brokers
  • Used multiple techniques and systems to gather, interpret, and explain processes and procedures
  • Communicated verbally and in written form with Underwriters to update policies
  • Explained Life insurance policies in depth to agents, brokers, and policyholders
  • Reached out to internal administrative offices to gather information to resolve a problem
  • Processed death benefits checks up to $100,000.

Education

B.S. - Business Management

Johnson & Wales University
Providence, RI
01.2001

Skills

  • Strong organizational skills
  • Excellent oral & written communications
  • Excellent listening skills and ability to articulate ideas
  • Strong math and analytical skills
  • Analytical Thinking
  • Multiple Priorities Management
  • Problem-Solving
  • Active Listening

Qualification Highlights

  • Able to diffuse potentially volatile situations with positive language and clear communication
  • Skilled in speaking with the public with professionalism, patience, and attentiveness
  • Excellent decision maker; well organized, resourceful, and works well independently
  • Easy to work with; cooperative and supportive team player
  • Creative thinking to resolve uncommon problems
  • Works well under pressure and can handle strict deadlines

Community Service

Flag football coach, Exeter/West Greenwich, 2018, Encourages the players to participate in games and coach them during the games, Promote team spirit, Provides positive coaching techniques and encourage teamwork, Serves as a positive role model to players, parents, officials, and fellow coaches by following all rules, demonstrating good sportsmanship

Community Involvement

Flag football coach Exeter/West Greenwich 2018

*Encourages the players to participate in games and coach them during the games

*Promote team spirit

*Provides positive coaching techniques and encourage teamwork

*Serves as a positive role model to players, parents, officials, and fellow coaches by following all rules,

demonstrating good sportsmanship

Timeline

Analyst II Business Process Transactions

MetLife/DXC
12.2014 - Current

Multi-Product Consultant

MetLife
07.2006 - 12.2014

B.S. - Business Management

Johnson & Wales University

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David Hawks