David Heavner
CASAR
Summary
Dynamic Chief Operating Officer with a proven track record at Mecklenburg Transportation LLC, excelling in strategic planning and operations management. Successfully negotiated contracts that enhanced profitability and fostered a culture of continuous improvement, empowering teams to achieve operational excellence and drive significant business growth.
Overview
10
10
years of professional experience
Work History
Chief Operating Officer
Mecklenburg Transportation LLC
03.2024 - 04.2025
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Transportation Supervisor
Performance Foodservice
01.2023 - 03.2024
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Championed the hand held scanners that drivers use daily.
- Planned and established transportation routes, work schedules and operator assignments.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
Operations Manager
KNH Trucking
01.2019 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Dispatcher, Operations Manager
Sain & Heavner Trucking
01.2015 - 03.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Education
Associate of Science - Estimating
Isothermal Community College
Spindale, NC05-2010
High School Diploma -
East Rutherford High School
Forest City NC 05-2007
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Contract negotiation
- Performance management
- Risk management
- Operations oversight
- Financial management
- Personnel development
- Management
- General management and administration
- Recruitment and retention
- Planning and execution
- Production
- Logistics management
- Leadership and people development
- Program administration
- Budget planning
- Business planning
- Negotiation
- Goal setting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chief Operating Officer
Mecklenburg Transportation LLC
03.2024 - 04.2025
Transportation Supervisor
Performance Foodservice
01.2023 - 03.2024
Operations Manager
KNH Trucking
01.2019 - 01.2023
Dispatcher, Operations Manager
Sain & Heavner Trucking
01.2015 - 03.2019
Associate of Science - Estimating
Isothermal Community College
High School Diploma -
East Rutherford High School
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