David Heien
Bothell,WA
Summary
Results-driven professional with extensive experience in customer service and management. Expertise in data analysis and performance evaluations contributes to enhanced customer satisfaction and streamlined operations. Proven leadership skills foster team collaboration and improve service delivery, driving repeat business and operational excellence.
Overview
26
26
years of professional experience
Work History
Associate
The UPS Store
Bothell, WA
08.2021 - Current
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Operated equipment such as scanners and scales correctly during checkout process.
- Greeted customers to determine wants or needs.
Cashier
Walmart
Lynnwood, WA
03.2018 - Current
- Self checkout host
Sales Associate
RadioShack
Seattle, WA
01.2008 - 04.2017
- General merchandising, sales, cashier, and support
Customer Service Representative
Blockbuster Video
Bellevue, WA
12.2004 - 07.2005
- Responsible for customer satisfaction/support, setup of store hardware, and software troubleshooting of customer inventory system
Server
Z ’ Tejas
Bellevue, WA
09.2002 - 02.2003
- Priority given to Customer Satisfaction, Order Accuracy, Repeat Business and Aloha System updates while clearly communicating with management and other work teams
Shift Supervisor
Starbucks
Seattle, WA
03.1999 - 09.2002
- Supervision of employees, ensuring customer satisfaction, team training, product sampling and placement in addition to inventory and ordering duties
General Manager
Jet City Pizza Co.
Seattle, WA
07.1998 - 03.1999
- Management of 12 full & part time employees, customer satisfaction, team training
- Installation, Implementation, and Troubleshooting of newly developed POS system
- Inventory management using Windows 98 system
Education
AAS Degree - Graphic Imaging & Printing Technologies
Seattle Central Community College
Seattle, WA06.2001
Skills
- Preparing reports
- Data collection and analysis
- Performance evaluations
- Workplace safety
- Store recovery
- Supporting sales staff
- Order fulfillment
- Customer service
Timeline
Associate
The UPS Store
08.2021 - Current
Cashier
Walmart
03.2018 - Current
Sales Associate
RadioShack
01.2008 - 04.2017
Customer Service Representative
Blockbuster Video
12.2004 - 07.2005
Server
Z ’ Tejas
09.2002 - 02.2003
Shift Supervisor
Starbucks
03.1999 - 09.2002
General Manager
Jet City Pizza Co.
07.1998 - 03.1999
AAS Degree - Graphic Imaging & Printing Technologies
Seattle Central Community College
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