David Hendershot
New Philadelphia
Summary
Results-driven Project Manager with 12 years of experience in residential and commercial installation and renovation. Specializes in client-facing leadership, cross-functional coordination, and quality assurance to enhance project delivery and standards. Expertise in project documentation, vendor management, and timeline control, with a focus on process improvements to safeguard margins. Actively pursuing project management certification to further enhance technical skills.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Independent Contractor
Self Employed
New Philadelphia
10.2025 - Current
- Provide full-scale renovations as well as flooring installation, roofing, window, and door installations for residential and commercial clients, managing all phases from demolition to final completion
- Served as primary client contact throughout project lifecycle, ensuring clear communication and alignment of expectations.
- Coordinate all project phases and deliverables, maintaining detailed documentation and providing regular progress reports
- Monitor and track project milestones and timelines, proactively addressing potential delays in fast-paced environments
- Develop project scope definitions and quality assurance protocols to ensure client specifications are met
- Supervised on-site crews and subcontractors, enforcing safety and quality checks that enhanced finish standards.
- Assessed existing building conditions to develop phased work plans, minimizing rework and supporting timely project completions.
Lead Installation & Renovation Manager
Way Flooring
Belpre
12.2024 - 10.2025
- Led end-to-end installation projects as additional client contact, delivering on schedule and meeting delivery targets.
- Coordinated operations and quality control teams to achieve project milestones and swiftly resolve defects.
- Maintained proactive client communication on milestones and scope changes, minimizing escalations and enhancing satisfaction.
- Improved project tracking systems to monitor progress and identify delays before impacting schedules.
- Conducted site assessments/estimations to anticipate constraints and cut on-site rework through practical layout adjustments.
- Coached junior installers on safety and best practices to raise team capability and maintain performance during peak periods.
Service Manager - Hybrid/Remote
Service Pros Installation Group
Parkersburg
04.2021 - 12.2024
- Served as primary client contact, aligning project execution with commercial specifications and meeting client expectations.
- Coordinated cross-functional teams across sales, service, and operations, ensuring seamless project completion from initiation to delivery.
- Led statewide manufacturing installation projects, ensuring on-time delivery and measurable outcomes across multiple sites.
- Implemented quality control processes, resulting in 25% reduction in customer callbacks and enhanced service consistency.
- Created and enforced site-assessment checklists and documentation standards to increase first-pass completion rates.
- Optimized vendor coordination and material staging, minimizing on-site delays and enhancing schedule reliability.
- Standardized site condition and change order documentation to ensure accurate billing and reduce post-install disputes.
- Managed customer negotiations and de-escalations to preserve client relationships and recover project value.
- Negotiated contractor pay and managed profit margins to protect project profitability and control labor costs.
Quality Assurance Specialist - Hybrid/Remote
Service Pros Installation Group
Parkersburg
10.2019 - 04.2021
- Audited project progress against standards and contract terms, ensuring measurable quality control and on-time milestones.
- Documented installation deficiencies and coordinated corrective actions across service teams, supporting warranty claims and enabling traceable evidence.
- Trained team members on inspection procedures and quality protocols to increase inspection consistency and shorten onboarding time.
- Documented installation deficiencies and coordinated corrective actions across service teams to reduce callbacks and support warranty claims with traceable evidence.
- Established acceptance criteria for finished installations and coached crews on inspection priorities, enhancing conformity with specifications.
- Mentored teams on-site during complex installations, reducing errors and expediting crew readiness.
Lead Installer/Contractor - Remodel & Handyman services
Family Carpet One/Self Employed
Williamstown
01.2014 - 10.2019
- Directed full renovation projects from demolition to final punch list, ensuring timely completion and adherence to budget.
- Oversaw kitchen and bathroom remodels, coordinating carpentry, cabinetry, countertops, plumbing, and electrical for seamless project delivery.
- Managed client communications to clarify project scope, maintain timelines, and control budgets while upholding quality standards.
- Led a crew of four subcontractors, assigning daily tasks to meet concurrent project milestones.
- Installed carpet, hardwood, tile, VCT, and LVP with consistent adherence to manufacturer and code requirements.
- Performed pre-installation site assessments to identify structural or code issues and recommended corrective actions to reduce rework.
- Implemented checklists and quality inspections for finishing work to detect defects early and maintain client specifications.
Education
High School Diploma -
Discovery High School
Widefield, CO05-2005
Skills
- Client project management
- Client management
- Stakeholder Engagement
- Talent acquisition
- Project reporting
- Quality assurance
- Team coordination
- Microsoft Office Suite
Key Projects Scope
- Specialized in kitchen and bathroom remodels, overseeing carpentry, cabinetry, countertop installation, plumbing, and minor electrical work.
- Installed a comprehensive range of flooring materials including carpet, hardwood, tile, VCT, and LVP.
Certification
Project Management Professional Certification - Coursera
Timeline
Independent Contractor
Self Employed
10.2025 - Current
Lead Installation & Renovation Manager
Way Flooring
12.2024 - 10.2025
Service Manager - Hybrid/Remote
Service Pros Installation Group
04.2021 - 12.2024
Quality Assurance Specialist - Hybrid/Remote
Service Pros Installation Group
10.2019 - 04.2021
Lead Installer/Contractor - Remodel & Handyman services
Family Carpet One/Self Employed
01.2014 - 10.2019
High School Diploma -
Discovery High School