David Henrichsmeyer
Alton,MO
Summary
Versatile team member offering over 10 years of customer service experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Talented Merchandiser well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering a year of background marketing products within stores to maximize product profitability.
Overview
17
17
years of professional experience
Work History
Merchandiser
Ozark Coca Cola
West Plains, MO
07.2021 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Established strong vendor relationships to maintain and support business.
Cook
Fuel Express
Alton, MO
09.2020 - 04.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Customer Service Representative
Results Companies
Streator, IL
12.2018 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Clerk
Casey's General
Streator, IL
07.2018 - 12.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Teleperformance
Streator, IL
08.2017 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
Teleperformance
Streator, IL
09.2016 - 05.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Cashier
Casey's General
Streator, IL
08.2015 - 11.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Teleperformance
Streator, IL
08.2004 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Woodland High School
Streator, IL06.2004
Skills
- Frame and Component Building
- Adaptability and Flexibility
- Pricing and Signage Updating
- Design Visualization
- New Display Creation
- Critical Thinking
Timeline
Merchandiser
Ozark Coca Cola
07.2021 - Current
Cook
Fuel Express
09.2020 - 04.2021
Customer Service Representative
Results Companies
12.2018 - 07.2020
Clerk
Casey's General
07.2018 - 12.2018
Customer Service Representative
Teleperformance
08.2017 - 06.2018
Sales Representative
Teleperformance
09.2016 - 05.2017
Cashier
Casey's General
08.2015 - 11.2016
Customer Service Representative
Teleperformance
08.2004 - 05.2015
High School Diploma -
Woodland High School
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