David Henry
Canton
Summary
Dynamic professional with extensive experience at Cleveland Clinic, excelling in patient access and operational efficiency. Proven track record in optimizing revenue cycles and enhancing patient satisfaction through effective problem-solving and teamwork. Skilled in financial audits and proficient in Microsoft Office, demonstrating strong organizational abilities and a commitment to excellence in fast-paced environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Program Coordinator position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Department Work Lead
Cleveland Clinic Mercy Hospital
10.2025 - Current
- Auditing & Compliance: Conducted financial and registration audits to ensure data integrity and minimize claim denials.
- Operational Staffing: Managed staffing schedules to ensure full coverage and operational efficiency across all shifts.
- On-Call Leadership: Provided after-hours leadership support to resolve urgent operational issues.
- Cross-Functional Expertise: Maintained operational proficiency across ED, Outpatient Lab, Radiology, and Surgery Center departments.
- Technical Proficiency: Utilized Microsoft Office to generate reports, track performance metrics, and streamline workflows.
- Team Communication: Facilitated weekly hybrid meetings (in-person and Teams) to drive updates and team alignment.
- Work Ethic: Demonstrated self-motivation and personal responsibility while working effectively in fast-paced environments.
Patient Access Coordinator
Cleveland Clinic Wooster
10.2024 - 10.2025
- Cash Management: Oversees daily cash handling procedures, including secure payment collection, reconciliation, and deposit preparation to ensure financial accuracy.
- Financial Integrity: Conducts routine audits of cash bags and transaction records to verify balances, detect discrepancies, and enforce strict compliance with financial security protocols.
- Logistics & Support: Provides coverage for internal courier services as needed, ensuring the timely and secure transport of documents and materials between departments.
- Revenue Cycle Optimization: Collaborates with billing teams to correct registration errors and verify insurance eligibility, directly reducing denials and accelerating revenue capture.
- Patient Experience: Serves as a primary point of escalation for patient inquiries, resolving registration and financial concerns to maintain high satisfaction levels.
- Staff Development: Mentors and trains team members on registration workflows, insurance verification, and financial counseling to ensure consistent performance standards.
- Process Improvement: Identifies bottlenecks in registration and financial clearance processes, implementing targeted solutions to improve patient throughput and data quality.
Patient Service Specialist
Cleveland Clinic Urology
10.2022 - 10.2024
- Independent Practice Management: Solely operated the administrative functions of a satellite office, coordinating daily workflows and schedules for four distinct providers.
- High-Volume Coordination: Managed a patient load exceeding 100 visits weekly, orchestrating check-ins, check-outs, and follow-ups to maximize provider productivity and clinic throughput.
- Schedule Optimization: Strategically managed complex calendaring for multiple providers, minimizing gaps and reducing patient wait times while accommodating urgent care needs.
- Front-End Operations: Directed all reception activities including registration, data entry, and lobby management to ensure a seamless and professional patient experience from arrival to departure.
- Insurance & Authorization: Secured necessary referrals and prior authorizations for specialty procedures, ensuring financial clearance was obtained prior to service to prevent claim denials.
- Clinical Communication: Served as the primary liaison between patients and the clinical team, screening inquiries and routing messages to ensure timely responses to medical concerns.
- Autonomous Problem Solving: Demonstrated a high degree of self-direction by resolving operational and administrative challenges independently to maintain clinic continuity without direct supervision.
Server
91 Wood Fired Oven
01.2016 - 04.2022
- Delivered exceptional customer service in fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on menu items and service standards.
- Assisted in maintaining cleanliness and organization of dining area.
- Handled customer inquiries and resolved issues efficiently.
- Managed cash register operations, ensuring accuracy in transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Healthcare Administration
DeVry University
Chicago, IL09-2026
High School Diploma -
Lake High School
Uniontown, OH06-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Decision-making
- Verbal communication
Languages
English
Native or Bilingual
Timeline
Department Work Lead
Cleveland Clinic Mercy Hospital
10.2025 - Current
Patient Access Coordinator
Cleveland Clinic Wooster
10.2024 - 10.2025
Patient Service Specialist
Cleveland Clinic Urology
10.2022 - 10.2024
Server
91 Wood Fired Oven
01.2016 - 04.2022
Bachelor of Science - Healthcare Administration
DeVry University
High School Diploma -
Lake High School