David Hensley
Kansas City,MO
Summary
Trustworthy and loyal operations leader adept at leveraging company culture to build lasting client relationships and foster personal and professional growth in employees in all levels of the organization.
Overview
19
19
years of professional experience
Work History
Owner / Chief Operations Officer
Hensley Insurance Agency, LLC
11.2018 - Current
- Drove annual revenue growth by greater than 10% in 2021 and 2022 through strategic planning and continuous operational process improvement.
- Consistently exceeded customer service standards and expectations through active listening and clear, honest communication resulting in customer satisfaction scores in excess of 95% every quarter from Q1 2019 through Q4 2022.
- Implemented company culture of service based leadership built on honest communication and personal accountability.
- Created and implemented sales and merit based performance evaluation systems to effectively and accurately assess and compensate staff.
Associate Agent
Nordstrom Insurance Agency
02.2017 - 10.2018
- Built trusting client relationships through continuous active listening and honest, timely communication during sales and policy service processes.
- Consulted with clients to educate them on appropriate insurance products and provide guidance to balance coverage needs with price considerations to deliver informed purchasing decisions and, consequently, peace of mind.
- Conducted in-person annual reviews of existing client accounts to continue to develop relationships and identify any new or evolved coverage needs resulting in additional sales opportunities.
- Developed and executed active and passive marketing campaigns including phone and email outreach, social media and direct mail campaigns and event marketing.
Business Office Manager
Groves Community Hospice
03.2014 - 01.2017
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Delivered performance reviews, recommending additional training or advancements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Business Office Specialist
Aseracare Hospice - Kansas City
11.2011 - 01.2014
- Developed trusting business relationships with Skilled Nursing Facilities to build client referral sources.
- Cultivated positive relationships with vendors to deliver timely and cost efficient equipment and supplies.
- Oversaw Human Resource tasks including employee orientation, credential tracking, and benefits enrollment.
- Managed payroll process including employee scheduling and mileage tracking and reimbursement.
Operations Manager
Trucks First
11.2004 - 09.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Education
BBA - Business Administration
University of Missouri - Kansas City
Kansas City, MOSkills
- Articulate Communication
- Sales Growth
- Customer Relationship Management (CRM)
- Operations Management
- Employee Motivation and Performance
- Staff Development
- Continuous Quality Improvement (CQI)
- Process and Procedure Development
Timeline
Owner / Chief Operations Officer
Hensley Insurance Agency, LLC
11.2018 - Current
Associate Agent
Nordstrom Insurance Agency
02.2017 - 10.2018
Business Office Manager
Groves Community Hospice
03.2014 - 01.2017
Business Office Specialist
Aseracare Hospice - Kansas City
11.2011 - 01.2014
Operations Manager
Trucks First
11.2004 - 09.2011
BBA - Business Administration
University of Missouri - Kansas City
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