David Herman
Ponte Vedra Beach
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
40
40
years of professional experience
Work History
High School Teacher
New Rochelle High School
09.1996 - 06.2021
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
- Developed communicative relationships with students and parents to support learning.
- Delivered audio-visual presentations on various platforms to cater to different learning styles.
Customer Service Representative
W.R. Light Company
01.1981 - 06.1995
- Responded to customer requests for appliance products, services, and company information.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, and handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Master of Science - Administration And Supervision
College of New Rochelle
New Rochelle, NY12.2001
Master of Science - Education
College of New Rochelle
New Rochelle, NY05.1998
Bachelor of Arts - Political Science
University of Hartford
West Hartford, CT05.1981
Skills
Ability to multi-task in an efficient manner
Goal-oriented worker
Strong customer relationship management skills
Educational leadership and supervision
Timeline
High School Teacher
New Rochelle High School
09.1996 - 06.2021
Customer Service Representative
W.R. Light Company
01.1981 - 06.1995
Master of Science - Administration And Supervision
College of New Rochelle
Master of Science - Education
College of New Rochelle
Bachelor of Arts - Political Science
University of Hartford
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