David Hernandez-Valdez
Converse,TX
Summary
An experienced Sales and Customer Service Representative, seeking to join an organization that allows for use of professional, personal, and organizational skills to optimize their productivity and contribute to the success and growth of their company. With 5+ years of sales and customer service experience the goal is to have an opportunity to support a team by maintaining customer satisfaction, building relationships, and using skills that attribute to their progress and processes.
Overview
13
13
years of professional experience
Work History
Advertising Sales Representative
Better Business Bureau Of South Texas
02.2023 - 08.2023
- Helped customers in determining design and layout of sold and spec ads.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Made outbound calls to existing customers to upsell advertising packages.
- Created and presented media and advertising packages to prospective customers.
- Listened attentively to client feedback to create stronger relations and shape business.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
Inside Sales
Medtronic Diabetes
03.2017 - 09.2022
- Assist sales team with processing patient pump orders
- Obtained and maintained, monthly, quarterly, and fiscal year-end sales and AOP %
- Promote and educate patient leads on Medtronic devices
- Communicate with field representatives and medical offices to obtain documentation required by insurance companies
- Process and retrieve Authorizations for Medical Necessity
- Assist training team with new employee onboarding and training.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company
- Managed over 40 plus calls per day
Retail Advisor
AVEDA INSTITUTE SAN ANTONIO
07.2016 - 04.2018
- Assist clients with service sales, retail purchases and appointments
- Booking
- Handle all product and service transactions
- Assist with inventory, displays, and product education for both students and clients
- Set and manage staff and student schedules, books and sales
- Assist with marketing and promotional events for campus
- Achieved 100% sales goal for six months.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
Membership Service Representative
YMCA of Greater San Antonio
12.2010 - 07.2016
- Handle all membership sales, applications, and forms
- Promote and encourage membership sales through monthly promotions and consultation tours
- Provide excellent customer service to members through phone, social media and face-to-face interaction
- Manage group exercise participation numbers
- Assist marketing, promoting, managing of social media pages.
- Assisted prospective and established members in person or by telephone
- Created successful sales presentations to highlight membership, overcome objections and close sales
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals
- Supported new members by facilitating connections with established participants and smooth integration into activities
- Responded proactively and positively to rapid change
Education
Texas Licensed Cosmetologist, AVEDA Certification -
AVEDA Institute San Antonio
San Antonio 08.2015
Bachelor of Arts-Sports, Event & Tourism Management - Sports Event, & Tourism Management
University Of Texas At San Antonio
San Antonio Skills
- Bilingual (English, Spanish)
- Microsoft Office: Words, Excel, and PowerPoint
- Customer Service Experience
- Marketing and Promotional awareness
- Salesforce
- Results Driven
- Order Management
- Sales Pipeline Development
- Internet Savvy
Highlights
- Bilingual (English, Spanish)
- Microsoft Office: Words, Excel, and PowerPoint.
- Customer Service Experience
- Marketing and Promotional awareness
- Salesforce
- Results Driven
Timeline
Advertising Sales Representative
Better Business Bureau Of South Texas
02.2023 - 08.2023
Inside Sales
Medtronic Diabetes
03.2017 - 09.2022
Retail Advisor
AVEDA INSTITUTE SAN ANTONIO
07.2016 - 04.2018
Membership Service Representative
YMCA of Greater San Antonio
12.2010 - 07.2016
Texas Licensed Cosmetologist, AVEDA Certification -
AVEDA Institute San Antonio
Bachelor of Arts-Sports, Event & Tourism Management - Sports Event, & Tourism Management
University Of Texas At San Antonio
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