Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

David Hernandez

Phoenix

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Uhaul. Skilled in cash handling and resolving complaints with empathy, leading to increased loyalty. Demonstrates reliability and exceptional multitasking abilities, significantly boosting sales revenue by understanding and addressing customer needs effectively.

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

16
16
years of professional experience

Work History

Customer Service Cashier

Dollar Gerneral
08.2021 - 05.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Customer Service Representative

Endurance
11.2015 - 02.2016
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Customer Service Call Center Representative

Revana
02.2012 - 09.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.

Customer Service Sales Representative

Uhaul
12.2007 - 04.2010
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Customer Service Representative

Uhaul
06.2006 - 09.2006
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Cesar Chavez High School
3921 West Baseline Road, Laveen Village, AZ, 85339
05-2007

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Product knowledge

Languages

Spanish
Limited Working

Timeline

Customer Service Cashier

Dollar Gerneral
08.2021 - 05.2022

Customer Service Representative

Endurance
11.2015 - 02.2016

Customer Service Call Center Representative

Revana
02.2012 - 09.2013

Customer Service Sales Representative

Uhaul
12.2007 - 04.2010

Customer Service Representative

Uhaul
06.2006 - 09.2006

High School Diploma -

Cesar Chavez High School
David Hernandez